Retail Store Manager & Sales Lead (On-Site)

Cybers Pulse; London; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading SAS company in London, ON is seeking a full-time Retail Store Manager & Sales Lead to oversee store operations and manage a sales team. The ideal candidate will have strong skills in customer satisfaction, proven store management experience, and excellent communication abilities. This role focuses on driving sales, implementing retail strategies, and ensuring exceptional customer service.

Qualifications

• Strong skills in Customer Satisfaction and Customer Service.
• Exceptional Communication skills for effective interaction.
• Proven experience in Store Management.
• Knowledge in Retail Loss Prevention.
• Proficiency in leadership and team management.
• Ability to make data-driven decisions.
• Previous retail or sales experience preferred.

Responsibilities

• Oversee daily store operations and manage the sales team.
• Ensure exceptional customer satisfaction and drive sales.
• Implement retail strategies and maintain inventory accuracy.
• Enforce loss prevention policies and train staff.

Skills

Customer Satisfaction

Communication

Store Management

Retail Loss Prevention

Leadership

Data-driven decision making

Education

Bachelor's degree in Business or Management

Job description

Company Description

Cybers Pulse is a SAS company providing specialized mobile automation and software as a service solutions to medium, large, and enterprise-level organizations. With a focus on multiple domains, Cybers Pulse helps businesses establish and manage operations with cutting-edge, highly encrypted, and professionally managed services. We are committed to delivering innovative solutions tailored to meet the unique needs of our clients and to ensure security and efficiency at every level.

Role Description

This is a full-time, on‑site position based in London, ON, for a Retail Store Manager & Sales Lead. The role involves overseeing daily store operations, managing the sales team, ensuring exceptional customer satisfaction, implementing retail strategies, and developing growth opportunities within the store. The Retail Store Manager & Sales Lead is responsible for maintaining inventory accuracy, enforcing loss prevention policies, training staff, driving sales, and achieving business goals.

Qualifications

• Strong skills in Customer Satisfaction and Customer Service to ensure a positive shopping experience and meet customer needs.
• Exceptional Communication skills, including the ability to effectively interact with customers, team members, and stakeholders.
• Proven experience in Store Management, including managing day‑to‑day store operations and achieving sales goals.
• Knowledge and experience in Retail Loss Prevention to ensure inventory protection and adherence to security protocols.
• Proficiency in leadership and team management skills, with experience training and motivating employees to achieve targets.
• Ability to make data‑driven decisions and implement retail strategies tailored to business needs.
• Previous retail or sales experience is preferred. A bachelor's degree in Business, Management, or related field is a plus.