Retail Store Manager, Markville

adidas; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

adidas is seeking a Store Manager in Toronto to lead store operations, drive sales, and deliver an outstanding customer experience in a fast-paced fashion retail setting. You will recruit, onboard, train, and develop staff in collaboration with HR, motivate Assistant Store Managers to achieve store goals, and model a service culture that elevates every customer interaction.

The role requires a 4-year college degree or equivalent, at least 18 months in sports/fashion retail with 12 months in

Qualifications

• 4-year college or university degree in business, retail management, or related field.
• Minimum 18 months experience in sports/fashion retail with 12 months of Store Management or Assistant Management experience.
• Excellent PC, POS, and MS Office skills.

Responsibilities

• Lead recruitment, onboarding, training, and development efforts in the store with HR support.
• Create a high-performance culture by setting expectations and giving feedback.
• Work with District Manager to identify and develop top performers.
• Complete Store Manager training programs and apply learning on the job.
• Deliver best practice to drive district stores’ performance.
• Ensure compliance to HR policies and procedures.
• Drive service and selling culture with adidas service model.
• Lead service by example and maximize selling time on the floor.
• Schedule and zone employees to prioritize service and sales.
• Coach Assistant Store Managers on service improvements.
• Analyze Net Promoter Score and communicate results for improvement.
• Optimize consumer experience through digital initiatives like ship-from-store and click/collect.

Skills

Leadership

Communication

Time management

Problem solving

Education

Bachelors in business

Tools

POS systems

MS Office

Job description

Drive store’s profitability by meeting or exceeding store sales and profit targets. Managing all resources within the store to provide customers with a leading shopping experience. Drive the proper execution of established policies, procedures, initiatives, and directives.

Key Accountabilities

YOU LEAD, COACH, AND DEVELOP.

• Lead the recruitment, on-boarding, training, and development efforts in the store through partnership with HR, Talent Acquisition and Retail Training Coach, motivate and inspire Assistant Store Managers to accomplish store goals and maximize their individual performance.
• Create a high-performance culture by setting clear expectations, analyzing performance, and giving appropriate and prompt feedback, including actively managing poor performance.
• Work with the District Manager to identify and develop select strong performers with potential for growth along the Retail Stores Career Ladder.
• Complete all Store Manager training programs and effectively apply the learning on the job.
• Seek coaching and learning opportunities to continually improve your performance.
• Deliver best practice implementation to drive the collective performance of all district stores.
• Ensure compliance to established HR policies and procedures.

YOU LEAD A SERVICE CULTURE

• Drive a service and selling culture in the store through leadership of adidas Group service model.
• Lead service by example, maximizing the amount of time spent selling and leading team members on the sales floor.
• Ensure there is always a leader on duty on the sales floor, focusing team members on the consumer and on selling when you are not able to assume the responsibility yourself.
• Schedule and zone employees to allow service of consumers and driving sales to be prioritized above all else.
• Spend focused time on the sales floor to determine service improvement opportunities and to coach the Assistant Store Managers.
• Analyze Net Promotor Score results and communicate them to their store team to drive continuous service improvement.
• Optimize the consumer experience through leading digital initiatives including ship-from-store, click and collect and all programs through our Store Associate Mobile device.

YOU LEAD STORE OPERATIONS

• Lead all store operations in a systematic and efficient manner, as per established adidas Retail Operating Rhythms.
• Ensure adidas Retail Management Standards compliance with established policies, procedures, initiatives, and directives.
• Ensure merchandise deliveries are processed on the same day they arrive, and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis.
• Ensure cash wrap transactions are processed quickly and accurately.
• Lead change management process initiatives as relevant.
• Assess and make recommendations to the District Manager to improve the commercial viability and availability of products for the store.
• Lead and implement all applicable loss prevention policies and procedures as well as health and safety risks.

YOU LEAD BRAND AND PRODUCT EXPERTISE

• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values Demonstrate a passion for sport, culture, and community, encouraging Store Leaders to lead this through their people at all times.
• Ensure all established Retail Experience, Visual Excellence and In-Store Communication standards are consistently implemented and maintained according to established standards and directives.
• Partner with District Manager and Retail Training in leadership of the effective and timely delivery of Foundational, Seasonal Brand product training materials and all learning programs in the store.

YOU LEAD STORE PROFITABILITY

• Take full ownership of the store and its commercial success.
• Analyze relevant data to probe and challenge the status quo with District Manager.
• Drive continuous improvement to increase their stores’ sales, productivity and profitability.
• Ensure the legal and financial integrity of the store.
• Maintain a safe and productive shopping and working environment.

Knowledge, Capabilities, And Experience

• Must possess and consistently exhibit the competencies relative to the position.
• Excellent Skills in operating personal computers, POS systems, and various software packages including MS office.
• Knowledge and understanding of profit and loss statement and store KPIs to make commercial decisions based on sound financial judgment.
• Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size.
• Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong independent decisions.
• Demonstrates an inspirational attitude that contributes to a positive team environment.
• Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.
• Well-developed ability to speak, read, comprehend, and write English.
• Ability to maintain reliable and consistent attendance and punctuality.
• Ability and willingness to travel by car and air domestically.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.
• The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device.
• The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
• Ability to work for long periods of time, typically 10-12 hours per day during peak seasonal periods.

Qualifications

• Must be 18 years or older.
• 4-year college or university degree in business, retail management, or related field or equivalent combination of education and experience.
• Minimum 18 months experience working in a sports/fashion customer & commercial focused retail environment with a minimum 12 months of Store Management or Assistant Management experience.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.