Retail Store Manager (Bench)

Michaels; Quebec; On-site; CAD 60,000 - 85,000; Full time

Job summary

Michaels is seeking a Store Manager for the MON-ST. LEONARD, QC location to lead a diverse team and drive exceptional customer experiences while delivering sales and KPI targets.

You will oversee operations, training, scheduling, and SOP adherence to ensure brand promises are met within budget. This role emphasizes coaching, performance management, and talent development, with duties including hiring, supervising, and acting as Manager on Duty.

Qualifications

• 5+ years of retail experience with inventory management, merchandising, and customer service excellence.
• 2+ years directly supervising a diverse team, including performance management and talent development.
• Ability to lead and manage all store aspects to deliver KPI targets and customer satisfaction.

Responsibilities

• Lead and manage all aspects of the store, ensuring SOP compliance and execution of company standards.
• Deliver sales and KPI plans in line with annual objectives and manage the team to achieve role KPIs.
• Lead the execution of customer brand promises and ensure a high-quality customer experience.
• Implement shrink and safety programs to deliver goals and maintain store security.
• Use company tools to set, prioritize and communicate goals; provide overall management to team and customers.
• Staff the store with qualified team members: hire, train, coach, and manage performance; identify talent for advancement.

Skills

Store leadership

Team management

Job description

Store - MON-ST. LEONARD, QCStore Managers are expected to spend the vast majority of their time on managerial work. This includes leading and managing a team; holding the team accountable to deliver a great customer experience while achieving the desired results; ensuring the store and team is ready to deliver the Customer Brand Promises; and planning and communicating store workload activities and KPI’s to ensure proper execution by your team within budget. Minimal, if any, time is expected to be spent on non-managerial tasks, such as cashiering, setting POGs, and stocking shelves.

Major Activities

• Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results


• Deliver sales plan/profit plan and other KPIs in conjunction with our annual performance objectives; manage the store team to achieve their role KPI’s


• Lead the execution of our customer brand promises.


• Implement and lead the shrink and safety programs to deliver goals


• Use the company tools to set, prioritize and communicate goals and provide overall management to team members and customers.


• Staff the store with qualified Team Members: Hire, train, observe and coach the team to achieve results; lead the performance management process, and if necessary, disciplinary process; identify talent and develop Team Members for advancement; utilize the leadership competencies for continued self-development


• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others


• Serve as Manager on Duty (MOD)


• Maintain Operational understanding of all store departments; cross trained, and ensures all Managers are cross trained in Custom Framing selling and production

Other duties as assigned

Minimum Type of experience the job requires

• 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.


• 2+ years of experience directly supervising a diverse team, including performance management and talent development.

Physical Requirements

• Ability to remain standing for long periods of time


• Ability to move throughout the store


• Regular bending, lifting, carrying, reaching and stretching


• Some lifting of heavy items and accessing high shelves by ladder or similar equipment


• If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment

• Public retail store setting supervising Team Members and taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

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Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.