Retail Store Manager

PetSmart; West Vancouver; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading pet retail company in Metro Vancouver is seeking a Store Leader. This role involves overseeing the safety of people and pets, enhancing the customer experience, and managing store operations. The ideal candidate will have 4-6 years of retail leadership experience and excellent communication skills, with flexibility for a full-time schedule including evenings and weekends.

Qualifications

• 4-6 years of retail leadership or experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule.
• Strong written and verbal communication skills.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Responsible for employment decisions and building an open-door culture.
• Leads the associate and pet parent experience.
• Delivers corporate strategy and profitability goals.

Skills

Retail leadership

Customer service

Organizational skills

Communication skills

Organizational skills

Job description

Job Summary: PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store.

Essential Responsibilities:

• People Leadership: Responsible for employment decisions, building an open-door culture, and creating a schedule for the entire store.
• Overall Store Experience: Leads the associate and pet parent experience, ensures pets are safe and healthy, and evaluates operations to improve processes and services.
• Business Management: Delivers corporate strategy and profitability goals, analyzes reporting, and manages expenses such as labor and supplies.

Qualifications:

• 4-6 years of retail leadership or experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.