Retail Store Manager

Chrontact Cannabis; Ottawa; On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Team member discount

Internal advancement opportunities

Wellness program incl. mental health

Job summary

The FIKA Company is seeking a capable Retail Store Manager to oversee daily operations, staff performance, inventory, and promotional activities at our Ontario locations. You will ensure compliance, provide education, and drive customer satisfaction while maintaining profit goals.

Responsibilities include coaching teams, managing inventory, processing invoices, and implementing pricing and promotions to meet targets.

Qualifications

• Minimum 3 years work experience in retail.
• Minimum 1 year supervisory experience in retail.
• Clear criminal record.
• Provincial Cannabis Certification.
• Ontario Cannabis Retail Manager License preferred.

Responsibilities

• Foster, develop, and motivate high performing customer success teams.
• Ensure customer complaints are addressed professionally.
• Ensure health, safety, and security regulations are met.
• Maintain understanding of policies and procedures.
• Communicate policy/product changes to customers.
• Maintain stock through inventory management and optimization.
• Increase sales and promote business to meet goals.
• Verify invoices against packaging slips and track expenditures.
• Balance sales, records, and revenue daily.
• Make bank deposits and reconcile statements.
• Supervise staff to ensure productive operations.

Skills

Staff management

Customer service

Inventory management

Sales software

Microsoft Office

Education

Provincial Cannabis Certification

Ontario Cannabis Retail Manager License

Tools

POS system

Inventory management software

CRM software

Job description

Job Description

Posted Thursday, August 6, 2026 at 6:00 AM

About Us

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Store Manager is responsible for the daily operations and profitability of their assigned location(s), according to set goals and business objectives. Daily operations include staff management, customer satisfaction, product presentation, inventory management and carrying out seasonal changes and promotional activities.

All Retail Store Managers are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards.

Core Competencies & Requirements

• Accountability and dependability.
• Ethics and integrity.
• Excellent time management and prioritizing skills.
• Demonstrated ability to train, coach, mentor and motivate staff.
• Inventory management skills.
• High level of proficiency with Microsoft Office.
• Strong customer service and troubleshooting skills.
• Able to plan and organize work effectively and ensure its completion.
• Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
• Ability to learn and adapt to sales software quickly.
• Professional, responsive, and positive work attitude.
• Meticulous records maintenance skills.

Job Duties

• Foster, develop, and motivate high performing customer success teams in a rapidly changing/growing environment.
• Ensure all customer complaints are addressed and handled professionally.
• Ensure that all health, safety, and security regulations are adhered to and required standards are met.
• Maintain a full understanding and reinforce departmental policies, procedures, and regulations.
• Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
• Maintain adequate stock through efficient inventory management and optimization.
• Increase sales, expand markets, and promote business to meet given goals within provided guidelines.
• Ensure processes are maintained for checking deliveries and packaging slips
• Verify invoices against packaging slips and track all expenditures.
• Ensure merchandise is always presented neatly and that items are priced and priced correctly.
• Manage pricing in a product's life cycle by taking seasonal changes into account.
• Authorize all customer refunds.
• Authorize all employee discounts.
• Provide management with required sales, staff, and other assigned productivity reports.
• Balance sales, print and record receipts as well as track revenue daily.
• Make bank deposits daily and reconcile bank statements.
• Record visa and debit accounts.
• Supervise all staff in the establishment and coordinate work to ensure productive operations at all hours.

Why you’ll love working here

• Opportunity to work with a best-in-class team
• Internal advancement opportunities
• Competitive bonus elements with short-term and long-term incentives
• Wellness program including access to mental health resources
• Access to internal learning & development programs
• Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training and Experience

• Minimum of 3 years work experience in the retail industry.
• Minimum of 1 year work experience in a supervisory role in a retail environment.
• Experience in all aspects of customer service.
• Clear criminal record.
• Provincial Cannabis Certification.
• Ontario Only - Cannabis Retail Manager License, preferred.

Working Conditions

• Some travel may be required.
• Ability to attend and conduct presentations.
• Manual dexterity required to use desktop computer and peripherals.
• Ability to lift 25 pounds.
• Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.