Retail Store Manager

Kawartha Dairy Ltd; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading ice cream company in Ontario is seeking to hire a dynamic individual for a new store opening in the spring. The role involves mentoring staff, maintaining inventory, ensuring customer satisfaction, and managing a positive team environment. The ideal candidate will have strong communication and computer skills, thrive in a fast-paced setting, and uphold the company's commitment to continuous improvement. Interested applicants should be flexible with their schedule, able to work evenings and weekends.

Benefits

Competitive salary

Annual performance bonus

100% Company paid health, vision & dental benefits

Sick pay

Employee Assistance Program

RRSP/DPSP matching

Uniforms provided

Discount on products

Free daily dairy beverages

Active social committee

Free ice cream

Qualifications

• Possess a dynamic energy and are a natural mentor.
• Excellent communicator who can influence others.
• Ability to analyze problems and make informed decisions.
• Strong computer proficiency in MS Office and related applications.
• Adaptable to a constantly changing environment.
• Pursue the principles of continuous improvement.

Responsibilities

• Maintain store inventory and ensure appropriate levels.
• Hire and train staff for exceptional customer service.
• Ensure customer satisfaction and resolve concerns.
• Maintain communications with staff and customers.
• Conduct performance reviews with personnel.

Skills

Dynamic energy and mentoring

Excellent communication skills

Problem identification and analysis

Strong computer proficiency

Adaptability in a fast-paced environment

Continuous improvement orientation

Tools

MS Office

Excel

Job description

What You’ll Love About Us:

• Competitive salary
• Annual performance bonus
• 100% Company paid health, vision & dental benefits
• Sick pay
• Employee Assistance Program
• RRSP/DPSP matching
• Uniforms provided
• Opportunities for training & advancement
• 100% Canadian-family owned company with a culture of super-friendly staff and above-and-beyond customer service
• Discount on products sold in our retail stores, free daily dairy beverages provided in all our company fridges and an active social committee. And the best thing about working at Kawartha Dairy – you get FREE ICE CREAM!!!

What You’ll Do:

Follow and improve the procedures and personnel practices utilized to maintain store inventory.

• Maintain appropriate inventory levels
• Maintain the practice of inventory rotation and control
• Analyze result of inventory variances and improve

Establish and maintain work schedules to allow for variances in customer ordering.

• Hire, schedule and train all staff in exceptional customer service
• Develop and supervise staff to achieve high levels of performance and customer service
• Develop and maintain a positive productive team working environment
• Supervise staff in the proper practices utilized in the proper preparation and handling of products
• Administer required documentation in administration of payroll

Maintain communications with staff and customers.

• Ensure customer satisfaction is carried out and resolve customer concerns and/or escalate to the next level of authority as appropriate
• Ensure that front of house offerings are prepared with the highest caliber of presentation
• Provide for monitoring and reporting of personnel practices
• Conduct performance reviews with all personnel
• Maintain safe and sanitary conditions for staff and customers
• Retain a thorough knowledge of company policies and procedures

Provide for information and recording of documentation.

• Maintain accurate and timely inventory control and ordering systems
• Follow and closely monitor proper procedures and policies to maintain effective cash management
• Ensure cash deposits to bank on a daily basis

Maintain required schedules and procedures for inspection and monitoring of store equipment, store building, processes and procedures.

• Follow inspection schedules for equipment and building
• Provide for inspection and monitoring of processes and procedures

What You Need to Get the Job Done:

• Possess a dynamic energy and are a natural mentor.
• An excellent communicator who has the ability to influence all.
• Someone who identifies problems, analyzes and makes good decisions based on solid information.
• A strong computer proficiency with a strong knowledge of PCs and software applications related to the work such as MS Office, Word, Excel, Access etc.
• Has the ability to adapt in a constantly changing, high paced, but super fun environment.
• Someone who understands and constantly pursues the principles of continuous improvement.
• Lives our Values and wants to join us on our journey to become one of the best Ice Cream Companies in Canada.

Conditions of Employment

• Must have a flexible schedule and be able to work evening, weekend shifts as well as federal and civic holidays to ensure effective oversight of all segments of the business and communication with staff.

Status: Currently hiring for a new store opening in the spring.

We thank all candidates for their interest in Kawartha Dairy Limited, however, only those selected for interview will be contacted. We are an equal opportunity employer and support applicants with disabilities. Accommodations are available upon request throughout the recruitment process. The personal information being collected will be used in accordance with Protection of Privacy Act and shall only be used in the selection of a suitable candidate.