Retail Store Manager

Canna-Cabana; Calgary; On-site; CAD 60,000 - 85,000; Full time

Job summary

High Tide Inc. operates Canna Cabana cannabis stores in Canada. The Kingsland, Calgary, Alberta location seeks a Retail Store Manager to oversee daily operations, staff, inventory, promotions, and profitability in line with business goals.

You will lead a team, ensure compliance with SellSafe, manage schedules, monitor performance, balance cash, and drive sales while upholding safety standards. This full-time role requires retail supervision experience.

Qualifications

• Must have SellSafe Certification.
• Completion of high school and College/CEGEP/vocational or technical training.
• Minimum of 5 years work experience in a supervisory role in a retail environment.
• Minimum 3+ years of work experience in managerial role in full capacity.
• First Aid certification is asset.
• Proven excellent customer service skills.
• Management experience preferred.
• Excellent time management and prioritizing skills.
• Demonstrated ability to train and motivate staff.
• Skills to monitor and assess staff performance.
• Basic office administration skills.
• High level of proficiency with Microsoft Office productivity suite.
• Strong customer service and troubleshooting skills.
• Able to work any shift based on business needs; Monday to Sunday.
• Able to work nights, holidays and weekends.

Responsibilities

• Greet and assist customers professionally; model exemplary conduct for staff.
• Address customer complaints professionally to ensure positive resolution.
• Ensure health, safety, and security regulations are met.
• Maintain adequate stock through inventory management.
• Take inventory as scheduled and provide reports.
• Increase sales and promote business to meet goals.
• Verify invoices and track expenditures.
• Present merchandise neatly and price items correctly.
• Make sound purchasing decisions with volume discounts.
• Provide management with sales, staff and productivity reports.
• Hold staff accountable for cash handling deficits.
• Balance sales and receipts; track revenue daily.
• Make bank deposits and reconcile statements.
• Coordinate ordering and receiving cannabis and accessories.
• Supervise staff and ensure productive operations across hours.
• All other duties as assigned.

Skills

Staff management

Customer service

Communication

Time management

Training staff

Education

High school diploma

College/CEGEP/vocational training

Tools

Retail software

Microsoft Office

Job description

Overview

TheRetail Store Manager at Kingsland, Calgary, Alberta, is responsible for the daily operations and profitability of the establishment according to set goals and business objectives. Daily operations include staff management, customer satisfaction, neat product presentation, inventory management and carrying out seasonal changes and promotional activities.

Responsibilities

Job Duties

• Greet and assist customers in a manner that models exemplary conduct to other staff.
• Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
• Ensure that all health, safety and security regulations are adhered to and required standards are met.
• Maintain adequate stock through efficient inventory management.
• Take inventory as scheduled and provide inventory reports.
• Increase sales, expand markets, and promote business to meet given goals within provided guidelines.
• Verify invoices against packaging slips and track all expenditures.
• Make sure that merchandise is always presented neatly and that items are priced correctly.
• Make sound business decisions when buying large quantities with volume based discounts.
• Provide management with required sales, staff and other assigned productivity reports.
• Hold staff accountable for cash box deficits.
• Balance sales, print and record receipts as well as track revenue daily.
• Make bank deposits daily and reconcile bank statements.
• Contribute, coordinate and execute the process of ordering and receiving cannabis and accessories
• Supervise all staff in the establishment and coordinate work to ensure productive operations at all hours.
• All other duties as assigned.

Qualifications

Requirements

• Must have valid SellSafe Certification
• Completion of high school and College/CEGEP/vocational or technical training.
• Minimum of 5 years work experience in a supervisory role in a retail environment.
• Minimum 3+ years of work experience in Managerial role in full capacity.
• A valid First Aid certification is considered an asset
• Proven excellent customer service skills.
• Management experience preferred.
• Excellent time management and prioritizing skills.
• Demonstrated ability to train and motivate staff.
• Skills to monitor and assess staff performance.
• Basic office administration skills.
• High level of proficiency with Microsoft Office productivity suite Highly effective teamwork skills.
• Able to effectively communicate both verbally and in writing.
• Strong customer service and troubleshooting skills.
• Politically and culturally sensitive.
• Able to plan and organize work effectively and ensure its completion.
• Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
• Ability to learn and adapt to sales software quickly.
• Ability to work any shift based on business needs, Monday to Sunday
• Ability to work nights, holidays and weekends and different location
• Professional, responsive, and positive work attitude is essential. Meticulous records maintenance skills

Job Types: Full-time, Permanent

Job Location: #2, 7400 Macleod Tr SE Kingsland, Calgary, Alberta T2H 0L9 Canada v

Why You Should Apply:

• The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
• Significant opportunity for growth, experience and learning
• Unlimited bonus earning potential

Additional points:The job posting reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job. There may be additional duties, responsibilities, and qualifications for this job.

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.

SellSafe License is mandatory for working at any cannabis store. To get SellSafe license please visit - SellSafe Cannabis Staff Training | AGLC

About Us

High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis retailer globally by store count. High Tide (HITI) is uniquely-built around the cannabis consumer, with wholly-diversified and fully-integrated operations across all components of cannabis, including:

• Bricks & Mortar Retail: Canna Cabana™ is the largest cannabis retail chain in Canada, with 200+ current locations spanning British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and growing. In 2021, Canna Cabana became the first cannabis discount club retailer in the world.
• Retail Innovation: Fastendr™ is a unique and fully automated technology that employs retail kiosks to facilitate a better buying experience through browsing, ordering and pickup.
• Consumption Accessories: High Tide operates a suite of leading accessory e-commerce platforms across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.
• E-commerce Platforms: High Tide operates a suite of leading accessory sites across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.

CBD: High Tide continues to cultivate the possibilities of consumer CBD through Nuleafnaturals.com, FABCBD.com, blessedcbd.de and blessedcbd.co.uk.

Wholesale Distribution: High Tide keeps that cannabis category stocked with wholesale solutions via Valiant™.

Licensing: High Tide continues to push cannabis culture forward through fresh partnerships and license agreements under the Famous Brandz™ name.

High Tide consistently moves ahead of the currents, having been named one of Canada’s Top Growing Companies in 2021, 2022, 2023 and 2024 by the Globe and Mail’s Report on Business Magazine, and was named as one of the top 10 performing diversified industries stocks in both 2022 and 2024 TSX Venture 50. High Tide was also ranked number one in the retail category on the Financial Times list of Americas’ Fastest Growing Companies for 2024.

To discover the full impact of High Tide, visit www.hightideinc.com. For investment performance, don’t miss the High Tide profile pages on SEDAR+ and EDGAR.

#HT