Retail Store Coordinator Full Time HomeSense -Westbank

Kibbi; West Kelowna; On-site; CAD 42,000 - 53,000; Full time

Benefits offered by this job

Inclusive culture

Training and development

Employee discount

Assistance program

Job summary

Homesense in West Kelowna, BC, part of TJX Canada, offers an inclusive culture with dedicated training and a merchandise discount for associates and eligible family members. You will contribute to a dynamic store environment with a focus on customer service and teamwork.

Join a team that supports healthy living through the Associate and Family Assistance Program and provides growth opportunities in a fast-paced retail setting with strong brand presentation standards.

Qualifications

• 1–2 years retail or service experience.
• High School education or equivalent.
• Strong communication, problem solving, and active listening skills.
• Excellent customer service and ability to identify stated and unstated customer needs.
• Experience with store warehouse operations.

Responsibilities

• Maintain high-quality customer service by communicating updates and policies to Associates.
• Plan and prioritize tasks and provide direction to Associates with the management team.
• Train Associates on merchandise presentation and customer service excellence.
• Coordinate and drive timely movement of merchandise to keep the sales floor appealing.
• Create engaging displays to influence sales and brand strategy during feature changes.

Skills

Customer service

Communication

Active listening

Problem solving

Teamwork

Education

High School diploma

Tools

POS system

Job description

Homesense

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Job Description

The opportunity

Our Associates bring our business to life. Working in our stores, you'll have the opportunity to engage with customers and work with exciting products every day. From handling transactions to merchandising displays, your contributions will help drive our success. If you're passionate about working with others and thrive in a dynamic, fast paced environment, this role could be perfect for you!

What You'll Discover

• One-of-a-kind, inclusive culture
• Dedicated training and on-the-job resources to enhance your development
• Merchandise discount for yourself and eligible family members at all TJX Canada stores
• Associate and Family Assistance Program to support healthy living

What You'll Do

• Supporting a culture of high-quality customer service by maintaining operational standards. Providing clear communication on updates and changes, and training Associates in service area policies and procedures.
• Demonstrating ability to plan, prioritize tasks, and provide direction to Associates in collaboration with the management team.
• Training and developing associates on merchandise presentation and customer service excellence, encouraging an environment of collaboration and continuous improvement.
• Play a crucial role in improving the shopping experience by coordinating and driving the timely movement of merchandise, ensuring the sales floor is visually appealing and aligned with presentation standards.
• Contributing to sales and trend influence by crafting inspirational displays in high-impact areas, driving the store's fashion, brand, and value strategy through dynamic feature changes.

What You'll Need

• Minimum 1 to 2 years relevant experience; retail or service industry experience is preferred
• High School education or equivalent experience
• Excellent problem solving and communication skills including verbal, written and active listening
• Exceptional Customer Service skills with ability to identify stated and unstated Customer and Associate inquiries and needs, Strong technical knowledge of register operations
• The ability to set up and maintain a warehouse environment

Additional Information

Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process.

Address

3600 Carrington Rd Unit 100

Location

CAN Homesense Store 0142 West Kelowna BC

Hourly range: $20.25-$25.31 / hour * This represents the expected hiring range and may not represent the full pay range for the position. The pay rate offered may be higher than the posted range depending on several factors such as relevant skills, experience, and local labor market demands.

This job posting is for an existing position vacancy within our organization.