Retail Store Associate

New Balance; Toronto; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading athletic footwear company in Toronto is seeking a full-time Stock Associate. This role involves providing exceptional customer service and managing inventory efficiently. The ideal candidate must possess strong communication skills and the ability to thrive in a team environment. Flexibility in scheduling is required as work may include weekends and holidays. Join us to contribute to an inclusive culture that values teamwork and connection.

Qualifications

• Strong customer service and verbal communication skills.
• Ability to work in a team environment.
• Willingness to work a flexible schedule, including weekends and holidays.

Responsibilities

• Provide customer service using proper selling techniques.
• Manage merchandise from receiving to the sales floor.
• Conduct inventory counts and operate equipment like barcode scanners.

Skills

Customer service

Verbal communication

Teamwork

Job description

Who We Are

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

As part of the New Balance retail team, the full‑time stock associate assists with duties such as processing shipment, driving results and delivering a world class experience for our guests. You will lead by example through New Balance’s Core Competencies.

JOB MISSION

Retail Store Associates (ensure our retail stores operate smoothly and provide exemplary customer service. Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand.

MAJOR ACCOUNTABILITIES

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model:
  • Greet and make customer contact
  • Understand the customer's needs
  • Educate the customer on product features and benefits
  • Solve any customer problems/answer any questions
  • Transact the sale through suggestive selling, multiple selling, and effective closing
• Managing merchandise from receiving to the sales floor, including receiving and unpacking shipments, organizing inventory, and restocking shelves.
  Key responsibilities include maintaining accurate inventory, ensuring products are correctly priced and displayed, and keeping the stockroom and sales floor clean and organized. They may also assist customers, conduct inventory counts, and operate equipment like barcode scanners.

REQUIREMENTS FOR SUCCESS

• Should be a people person!
• Strong customer service and verbal communication skills
• Demonstrated ability to flourish in a team environment
• Willingness to work a flexible schedule that may include weekends and holidays
• Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while providing high levels of flexibility to associates. North American office-based associates are expected to come into the office on Wednesdays, with other occasional in-office days for in-person meetings and events as needed. Our offices are fully open and amenities are available across our North American office locations.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.