Retail Store Ambassador (3-month contract)

Cozey; Ottawa; On-site; CAD 80,000 - 100,000; Part time

Job summary

A leading furniture company in Ottawa is seeking a Cozey Ambassador to enhance customer shopping experiences. Candidates should have 1-3 years of retail experience, preferably in the furniture sector, and be bilingual in French and English. The position offers a competitive wage in a dynamic, inclusive work culture with opportunities for career growth.

Benefits

Competitive hourly wage

Quarterly commission

Opportunity for career growth

Qualifications

• 1-3 years of retail experience, preferably in furniture or home decor.
• Bilingual in French and English preferred.
• Strong commitment to customer service.

Responsibilities

• Assist customers for the best shopping experience.
• Ensure products are clean and well-presented.
• Pack and ship items in the backstore.

Skills

Customer service

Communication

Organizational skills

Job description

About Cozey

At Cozey, we’re not just selling furniture; we’re striving to enhance the living spaces of our customers across Canada & the United States. Our vision is straightforward - to become the world’s leading furniture company. We value data, learning, and adaptability, ensuring that our operations are as dynamic as the market we operate in. We believe in providing a platform where ideas are heard, respected, and implemented, and where every team member is a key player in our journey.

We are seeking a friendly and customer-focused Cozey Ambassador to join our team at the Ottawa Pop-Up. As a Cozey Ambassador, you will play a key role in delivering the best shopping experience for our customers, maintaining sales and cleanliness standards, and supporting store operations. This position offers a unique opportunity to be part of a dynamic growing company that prioritizes customer experience and makes a significant impact on our brand’s presence in Ottawa.

Our Retail Store Ambassadors report directly to the Pop-Up Supervisor and work closely with other Cozey Ambassadors to ensure the seamless operation of the new Ottawa retail space. Our Store Ambassadors are responsible for providing exceptional customer service while , maintaining store standards.

What You’ll Be Doing:

• Assist customers, focusing on delivering the best shopping experience for them. Capture customer data, create draft orders and hand fabric samples.
• Follow-up with customers who visited the store to provide an elevated experience.
• Ensure products are well-presented, clean and looking their best at all time.
• Ensure the store is ready to be opened and closed in the morning and in the evenings.
• Ensure the store is always clean and well-maintained.
• Pack and ship necessary items in the backstore, organize backstore space.

What We’re Looking For:

• 1-3 years of experience in retail, preferably in the furniture or home decor industry.
• Bilingual (French & English) proficiency preferred
• A strong commitment to providing exceptional customer service and building lasting customer relationships.
• Excellent verbal and written communication skills with the ability to effectively communicate with customers and team members.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Ability to perform tasks that involve standing, walking, and lifting items as required.
• Strong organizational skills with the ability to manage multiple tasks efficiently.

What We Offer:

• Competitive hourly wage and quarterly commission
• Dynamic and inclusive work culture
• Opportunity for career growth and development within a fast-growing start-up

If you are passionate about customer service, have a knack for creating exceptional shopping experiences, and are excited about joining a dynamic team, we would love to hear from you! Join us on our mission to build the best customer experience in furniture and help create a world where everyone can feel at home.