Retail Shift Leader - Fanshawe, ON

Canna Cabana; London; On-site; CAD 35,000 - 50,000; Full time

Job summary

A cannabis retail company in London, Ontario is seeking Shift Leaders who are responsible for assisting store management in operations. Candidates should have a valid CannSell license, strong customer service skills, and a minimum of 2 years' retail experience, ideally in the cannabis sector. This full-time position offers significant growth opportunities and an unlimited bonus earning potential.

Benefits

Growth opportunities

Unlimited bonus earning potential

Learning experiences

Qualifications

• Minimum of 2 years work experience in the retail industry; cannabis preferred.
• Ability to work shifts, including nights, weekends, and holidays.
• Demonstrated ability to monitor and lead by example.

Responsibilities

• Supervise and facilitate daily store operations.
• Oversee Store Manager's responsibilities in their absence.
• Resolve customer service issues as needed.
• Provide direction to store associates.
• Ensure store standards are upheld.

Skills

Sales and service orientation

Time management

Training and motivating staff

Microsoft Office productivity suite

Customer service and troubleshooting

Effective communication

Teamwork

Health and safety legislation understanding

Education

Valid CannSell license

Police Background Check

Job description

Canna Cabana Shift Leaders

Shift Leaders who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit.

Responsibilities

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
• Provide direction, guidance, and instruction to all store associates as required
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs, only when requested
• Be the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers in a way that models exemplary conduct to other staff
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
• Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
• Achieving sales target and store‑level KPI’s
• Ensuring employees on shift are actively pursuing sales goals
• Oversee and assist in inventory management and be accountable for the inventory processes on shift

Qualifications

• Must have valid CannSell license to work in a retail cannabis store
• Must have or be able to successfully complete a Police Background Check
• Demonstrated sales and service orientation required
• Minimum of 2 years work experience in the retail industry required – Cannabis industry preferred
• Excellent time management and prioritizing skills required
• Demonstrated ability to train and motivate staff required
• Skills to monitor and lead by example as required
• Basic office administration skills required
• High level of proficiency with Microsoft Office productivity suite
• Highly effective teamwork skills
• Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
• Strong customer service and troubleshooting skills
• A well‑defined sense of diplomacy
• Excellent teamwork and team‑building skills
• Thorough understanding of applicable health and safety legislation
• A professional, responsive, and positive work attitude is essential
• Ability to work any shift based on business needs, Monday to Sunday
• Ability to work nights, holidays and weekends and different locations

Job Types

Full‑time, Permanent

Why You Should Apply

• The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
• Significant opportunity for growth, experience and learning
• Unlimited bonus earning potential

To get CannSell license please visit CannSell Standard | CannSell.ca