Retail Shift Leader

Canna Cabana; Prince George; On-site; CAD 22,000 - 30,000; Part time

Job summary

Canna Cabana in Canada is seeking a Part-Time Shift Leader who is knowledgeable, responsible, hardworking, dedicated, and mature to join our team. You will support store management, lead by example, and help achieve sales targets while maintaining standards.

The role requires retail experience, strong customer service skills, and the ability to work nights, weekends and varied locations. A valid Selling It Right certification and high school plus college training are preferred.

Qualifications

• Must have valid Selling It Right certification to work in a retail cannabis store.
• Criminal background check required before start date.
• High school plus college/CEGEP or vocational training completed.
• Minimum of 2 years retail experience; cannabis industry preferred.
• First Aid certification is considered an asset.
• Strong sales and service orientation.
• Excellent time management and prioritizing skills.
• Demonstrated ability to train and motivate staff.
• Effective communication with all levels of the organization.
• Willingness to work nights, weekends and multiple locations.

Responsibilities

• Provide assistance to store management in supervising daily operations.
• Oversee store operations in the absence of SM/ASM.
• Assist in personnel management on shift and resolve customer service issues.
• Guide and instruct store associates as required.
• Ensure store conditions meet established standards and health and safety rules.
• Maintain staffing levels to meet business needs when requested.
• Lead by example in sales and customer service during shifts.
• Greet and assist customers, modelling exemplary conduct.
• Ensure adherence to company policies and relevant legislation.
• Handle customer complaints and escalate when necessary.
• Monitor health, safety and security standards on shift.
• Achieve sales targets and store KPIs.
• Oversee inventory management and be accountable for shift processes.

Skills

Sales and customer service

Team leadership

Communication skills

Time management

Training and coaching

Problem solving

Teamwork

Adaptability

Education

High school diploma and College/CEGEP/vocational training

Tools

Microsoft Office

Job description

Overview

Canna Cabanais actively seeking Part-TimeShift Leaderswho are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit.

Responsibilities

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM/ASM
• Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
• Provide direction, guidance and instruction to all store associates as required
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs, only when requested
• Be the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers in a way that models exemplary conduct to other staff
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
• Ensure that all health, safety and security regulations are adhered to and required standards are met on shift
• Achieving sales target and store level KPI’s
• Ensuring employees on shift are actively pursuing sales goals
• Oversee and assist in inventory management and be accountable for the inventory processes on shift

Qualifications

• Must have validSelling It Rightcertification to work in a retail cannabis store
• Must provide a copy of clean Criminal Background Check prior to start date.
• Completion of high school and College/CEGEP/vocational or technical training required
• Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
• A valid First Aid certification is considered an asset
• Demonstrated sales and service orientation required
• Excellent time management and prioritizing skills required
• Demonstrated ability to train and motivate staff required
• Skills to monitor and lead by example as required
• Basic office administration skills required
• High level of proficiency with Microsoft Office productivity suite
• Highly effective teamwork skills
• Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
• Strong customer service and troubleshooting skills
• Well-defined sense of diplomacy
• Excellent teamwork and team building skills
• Must be available for shift work any time according to business needs, Monday to Sunday.
• Ability to work nights, holidays and weekends and different locations
• Thorough understanding of applicable health and safety legislation
• Professional, responsive, and positive work attitude is essential

Job Types: Part-time, Permanent

Why You Should Apply:

• The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
• Significant opportunity for growth, experience and learning

Additional points: The job posting reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job. There may be additional duties, responsibilities, and qualifications for this job.

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.

About Us

High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis retailer globally by store count. High Tide (HITI) is uniquely-built around the cannabis consumer, with wholly-diversified and fully-integrated operations across all components of cannabis, including:

• Bricks & Mortar Retail: Canna Cabana is the largest cannabis retail chain in Canada, with 200+ current locations spanning British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and growing. In 2021, Canna Cabana became the first cannabis discount club retailer in the world.
• Retail Innovation: Fastendr is a unique and fully automated technology that employs retail kiosks to facilitate a better buying experience through browsing, ordering and pickup.
• Consumption Accessories: High Tide operates a suite of leading accessory e-commerce platforms across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.
• E-commerce Platforms: High Tide operates a suite of leading accessory sites across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.

CBD: High Tide continues to cultivate the possibilities of consumer CBD through Nuleafnaturals.com, FABCBD.com, blessedcbd.de and blessedcbd.co.uk.

Wholesale Distribution: High Tide keeps that cannabis category stocked with wholesale solutions via Valiant.

Licensing: High Tide continues to push cannabis culture forward through fresh partnerships and license agreements under the Famous Brandz name.

High Tide consistently moves ahead of the currents, having been named one of Canada’s Top Growing Companies in 2021, 2022, 2023 and 2024 by the Globe and Mail’s Report on Business Magazine, and was named as one of the top 10 performing diversified industries stocks in both 2022 and 2024 TSX Venture 50. High Tide was also ranked number one in the retail category on the Financial Times list of Americas’ Fastest Growing Companies for 2024.

To discover the full impact of High Tide, visit www.hightideinc.com. For investment performance, don’t miss the High Tide profile pages on SEDAR+ and EDGAR.

Note: Please be aware of recruitment scams. High Tide and Canna Cabana will never ask candidates for payment, send checks for equipment purchases, or request banking information during the recruitment process. Legitimate communications from our recruitment team will only come from official email addresses ending in @hightideinc.com, @cannacabana.com, or our authorized recruitment platform domains. If you receive a suspicious message or job offer claiming to represent High Tide or Canna Cabana, please verify its authenticity with our team before responding. For additional information on employment scams and fraud prevention, please visit the Canadian Anti-Fraud Centre (CAFC) website.