Retail Shift Leader

Canna Cabana Inc.; Northeastern Ontario; Hybrid; CAD 2,617,000 - 2,893,000; Full time

Job summary

Canna Cabana at Unit B, 2019 Long Lake Road, Sudbury, Ontario, P3E 4M8, Canada, is hiring Shift Leaders who are knowledgeable, responsible, and mature. The role supports store operations, customer service leadership, and KPI achievement.

You must have CannSell or be able to obtain it, plus 2+ years in retail (cannabis industry preferred). The position offers $19.00-$21.00 CAD per hour and full-time permanent work. Duties include supervision, staffing, and ensuring safety and policy compliance.

Qualifications

• CannSell license required or ability to obtain license
• Police Background Check required
• Demonstrated sales and service orientation
• Minimum 2 years retail experience (cannabis industry preferred)
• First Aid certification is an asset
• Strong time management and prioritization skills
• Proven ability to train and motivate staff
• Ability to lead by example and supervise during shifts
• Basic office admin skills and MS Office proficiency
• Excellent teamwork and communication skills
• Customer service and troubleshooting capabilities
• Diplomacy and professional attitude in interactions
• Knowledge of health and safety regulations
• Flexible to work nights, holidays, weekends, and different locations

Responsibilities

• Assist store management in daily operations
• Oversee store duties in absence of SM/ASM
• Support staffing decisions during shifts and resolve customer issues
• Provide direction and training to staff
• Maintain store standards and conditions
• Ensure staffing meets business needs on shift
• Serve as sales and customer service leader when needed
• Greet customers and model exemplary conduct
• Enforce company policies and safety regulations
• Handle customer complaints and escalate when necessary
• Monitor health, safety, and security compliance
• Help achieve sales targets and store KPI
• Oversee inventory processes on shift

Skills

CannSell

Police Background Check

Sales & service orientation

Retail experience

First Aid (asset)

Time management

Staff training & motivation

Lead by example

Office administration

MS Office proficiency

Teamwork

Communication

Customer service & troubleshooting

Diplomacy

Health & safety knowledge

Professional attitude

Shift flexibility

Job description

Overview

Canna Cabanais actively seekingShift Leaders at location Unit B 2019 Long Lake Road Sudbur who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us at our Sudbury, ON store and become an important part of a company where the sky is the limit.

Responsibilities

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
• Provide direction, guidance, and instruction to all store associates as required
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs, only when requested
• Be the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers in a way that models exemplary conduct to other staff
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
• Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
• Achieving sales target and store-level KPI’s
• Ensuring employees on shift are actively pursuing sales goals
• Oversee and assist in inventory management and be accountable for the inventory processes on shift

Qualifications

• Must have valid CannSell to work in a retail cannabis store.
• Must have or be able to successfully complete a Police Background Check.
• Demonstrated sales and service orientation required
• Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
• A valid First Aid certification is considered an asset
• Excellent time management and prioritizing skills required
• Demonstrated ability to train and motivate staff required
• Skills to monitor and lead by example as required
• Basic office administration skills required
• High level of proficiency with Microsoft Office productivity suite
• Highly effective teamwork skills
• Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
• Strong customer service and troubleshooting skills
• A well-defined sense of diplomacy
• Excellent teamwork and team-building skills
• Thorough understanding of applicable health and safety legislation
• A professional, responsive, and positive work attitude is essential
• Ability to work any shift based on business needs, Monday to Sunday
• Ability to work nights, holidays and weekends and different location

Job Types: Full-time, PermanentJob Location: Unit B 2019 Long Lake Road Sudbury, Ontario P3E 4M8 Canada

Pay Range:$19.00 - $21.00 CAD per hour

Why You Should Apply:

• The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
• Significant opportunity for growth, experience and learning
• Unlimited bonus earning potential

Additional points:The job posting reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job. There may be additional duties, responsibilities, and qualifications for this job.

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.

To get CannSell license please visit -CannSell Standard | CannSell.ca

About Us

High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis retailer globally by store count⁷. High Tide (HITI) is uniquely-built around the cannabis consumer, with wholly-diversified and fully-integrated operations across all components of cannabis, including:

• Bricks & Mortar Retail: Canna Cabana™ is the largest cannabis retail chain in Canada, with 200+ current locations spanning British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and growing. In 2021, Canna Cabana became the first cannabis discount club retailer in the world.
• Retail Innovation: Fastendr™ is a unique and fully automated technology that employs retail kiosks to facilitate a better buying experience through browsing, ordering and pickup.
• Consumption Accessories: High Tide operates a suite of leading accessory e-commerce platforms across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.
• E-commerce Platforms: High Tide operates a suite of leading accessory sites across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.

CBD: High Tide continues to cultivate the possibilities of consumer CBD through Nuleafnaturals.com, FABCBD.com, blessedcbd.de and blessedcbd.co.uk.

Wholesale Distribution: High Tide keeps that cannabis category stocked with wholesale solutions via Valiant™.

Licensing: High Tide continues to push cannabis culture forward through fresh partnerships and license agreements under the Famous Brandz™ name.

High Tide consistently moves ahead of the currents, having been named one of Canada’s Top Growing Companies in 2021, 2022, 2023 and 2024 by the Globe and Mail’s Report on Business Magazine, and was named as one of the top 10 performing diversified industries stocks in both 2022 and 2024 TSX Venture 50. High Tide was also ranked number one in the retail category on the Financial Times list of Americas’ Fastest Growing Companies for 2024.

To discover the full impact of High Tide, visit www.hightideinc.com. For investment performance, don’t miss the High Tide profile pages on SEDAR+ and EDGAR.

Note: Please be aware of recruitment scams. High Tide and Canna Cabana will never ask candidates for payment, send checks for equipment purchases, or request banking information during the recruitment process. Legitimate communications from our recruitment team will only come from official email addresses ending in @hightideinc.com, @cannacabana.com, or our authorized recruitment platform domains. If you receive a suspicious message or job offer claiming to represent High Tide or Canna Cabana, please verify its authenticity with our team before responding. For additional information on employment scams and fraud prevention, please visit the Canadian Anti-Fraud Centre (CAFC) website.

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