Retail Shift Leader

Canna Cabana Inc.; London; On-site; CAD 25,000 - 27,000; Part time

Job summary

High Tide Inc. seeks Part-Time Shift Leaders for Canna Cabana stores in London, Ontario. Lead store operations, supervise staff, and uphold standards while driving sales and customer satisfaction.

Candidates must hold CannSell, have retail experience, and be available for varied shifts including nights and weekends. The role requires strong leadership, professionalism, and the ability to train and motivate staff, with a focus on health, safety, and KPI achievement in a cannabis retail

Qualifications

• Must have valid CannSell to work in a retail cannabis store.
• Police Background Check required.
• Demonstrated sales and service orientation.
• Minimum of 2 years in retail; cannabis industry preferred.
• First Aid certification is an asset.
• Excellent time management and prioritizing skills.
• Ability to train and motivate staff.
• Strong customer service and troubleshooting skills.
• Understanding of health and safety legislation.
• Ability to work any shift, including nights/holidays.

Responsibilities

• Provide assistance to store management in supervising daily operations.
• Oversee store manager duties in SM/ASM absence.
• Lead staffing and customer service on shift; resolve issues.
• Direct and guide staff; uphold store standards.
• Maintain health, safety, and security on shift.
• Assist in ensuring staffing levels match business needs.
• Be the sales and customer service leader on shift.
• Greet customers and model exemplary conduct.
• Address customer complaints and escalate when needed.
• Oversee inventory processes on shift and aiming for targets.

Skills

CannSell

Police background

Sales & service

Retail experience

First Aid asset

Time management

Train & motivate staff

Leadership

Office administration

Microsoft Office

Teamwork

Communication

Customer service

Diplomacy

Health & safety

Tools

Microsoft Office

Job description

Canna Cabana is actively seeking Part-TimeShift Leaders who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit.

Responsibilities

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
• Provide direction, guidance, and instruction to all store associates as required
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs, only when requested
• Be the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers in a way that models exemplary conduct to other staff
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
• Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
• Achieving sales target and store-level KPI’s
• Ensuring employees on shift are actively pursuing sales goals
• Oversee and assist in inventory management and be accountable for the inventory processes on shift

Qualifications

• Must have valid CannSell to work in a retail cannabis store.
• Must have or be able to successfully complete a Police Background Check.
• Demonstrated sales and service orientation required
• Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
• A valid First Aid certification is considered an asset
• Excellent time management and prioritizing skills required
• Demonstrated ability to train and motivate staff required
• Skills to monitor and lead by example as required
• Basic office administration skills required
• High level of proficiency with Microsoft Office productivity suite
• Highly effective teamwork skills
• Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
• Strong customer service and troubleshooting skills
• A well-defined sense of diplomacy
• Excellent teamwork and team-building skills
• Thorough understanding of applicable health and safety legislation
• A professional, responsive, and positive work attitude is essential
• Ability to work any shift based on business needs, Monday to Sunday
• Ability to work nights, holidays and weekends and different location

Job Types: Part-time, Permanent

Pay Range: $17.95 to $19.50 CAD per hour

Additional points:The job posting reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job. There may be additional duties, responsibilities, and qualifications for this job.

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.

High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis retailer globally by store count. High Tide (HITI) is uniquely-built around the cannabis consumer, with wholly-diversified and fully-integrated operations across all components of cannabis, including:

• Bricks & Mortar Retail: Canna Cabana™ is the largest cannabis retail chain in Canada, with 200+ current locations spanning British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and growing. In 2021, Canna Cabana became the first cannabis discount club retailer in the world.
• Retail Innovation: Fastendr™ is a unique and fully automated technology that employs retail kiosks to facilitate a better buying experience through browsing, ordering and pickup.
• Consumption Accessories: High Tide operates a suite of leading accessory e-commerce platforms across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.
• E-commerce Platforms: High Tide operates a suite of leading accessory sites across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.

C BD: High Tide continues to cultivate the possibilities of consumer CBD through Nuleafnaturals.com, FABCBD.com, blessedcbd.de and blessedcbd.co.uk.

Wholesale Distribution: High Tide keeps that cannabis category stocked with wholesale solutions via Valiant™.

Licensing: High Tide continues to push cannabis culture forward through fresh partnerships and license agreements under the Famous Brandz™ name.

High Tide consistently moves ahead of the currents, having been named one of Canada’s Top Growing Companies in 2021, 2022, 2023 and 2024 by the Globe and Mail’s Report on Business Magazine, and was named as one of the top 10 performing diversified industries stocks in both 2022 and 2024 TSX Venture 50. High Tide was also ranked number one in the retail category on the Financial Times list of Americas’ Fastest Growing Companies for 2024.

To discover the full impact of High Tide, visit www.hightideinc.com . For investment performance, don’t miss the High Tide profile pages on SEDAR+ and EDGAR.