Retail Shift Leader

Canna Cabana Inc.; Chestermere; Hybrid; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Unlimited bonus earning potential

Growth opportunities

Job summary

High Tide Inc. through Canna Cabana in Chestermere, Alberta is seeking Full-Time Shift Leaders who are responsible, mature, and customer-focused to supervise daily store operations and lead a team on shift.

You will support the Store Manager in their absence, drive sales, manage staffing, and ensure policy and safety standards are upheld. This role requires flexibility to work nights, holidays and weekends at different locations within Alberta.

Qualifications

• Must have SellSafe Certification.
• Completion of high school and college/CEGEP/vocational or technical training required.
• Demonstrated sales and service orientation.
• Minimum of 2 years work experience in the retail industry; cannabis experience preferred.
• First Aid certification is an asset.
• Excellent time management and prioritizing skills.
• Demonstrated ability to train and motivate staff.
• Ability to lead by example and monitor performance.
• Basic office administration skills.
• Proficiency with Microsoft Office.
• Strong teamwork skills.
• Ability to communicate verbally and in writing at all levels.
• Strong customer service and troubleshooting skills.
• Diplomacy and professional attitude.
• Team-building abilities.
• Understanding health and safety legislation.
• Willingness to work nights, holidays and weekends and different locations.

Responsibilities

• Provide supervision support to store management and daily store operations.
• Oversee Store Manager duties in their absence.
• Assist in staffing and resolve customer issues on shift.
• Lead and guide store associates.
• Ensure store standards and policies are followed.
• Support staffing to meet business needs on shift.
• Be the sales and customer service leader in SM/ASM absence.
• Greet and assist customers with exemplary conduct.
• Handle customer complaints and escalate when needed.
• Ensure health, safety, and security regulations on shift.
• Aim for sales targets and KPI achievements.
• Monitor and guide employees to meet goals.
• Oversee inventory management and shift-level inventory processes.

Skills

SellSafe Certification

Retail sales

Sales and service orientation

Time management

Train and motivate staff

Office administration

Microsoft Office

Team leadership

Communication skills

Customer service

Diplomacy

Teamwork

Health and safety knowledge

Reliability and professionalism

Education

High school diploma or equivalent

College/CEGEP/vocational or technical training

Tools

Microsoft Office

Job description

Overview

Canna Cabana is actively seekingFullTimeShift Leaderswho are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us at Chestermere, Alberta and become an important part of a company where the sky is the limit.

Responsibilities

Duties and Responsibilities:

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
• Provide direction, guidance, and instruction to all store associates as required
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs, only when requested
• Be the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers in a way that models exemplary conduct to other staff
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
• Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
• Achieving sales target and store-level KPI’s
• Ensuring employees on shift are actively pursuing sales goals
• Oversee and assist in inventory management and be accountable for the inventory processes on shift

Qualifications

Qualifications:

• Must have valid SellSafe Certification
• Completion of high school and college/CEGEP/vocational or technical training required
• Demonstrated sales and service orientation required
• Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
• A valid First Aid certification is considered an asset
• Excellent time management and prioritizing skills required
• Demonstrated ability to train and motivate staff required
• Skills to monitor and lead by example as required
• Basic office administration skills required
• High level of proficiency with Microsoft Office productivity suite
• Highly effective teamwork skills
• Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
• Strong customer service and troubleshooting skills
• A well-defined sense of diplomacy
• Excellent teamwork and team-building skills
• Thorough understanding of applicable health and safety legislation
• A professional, responsive, and positive work attitude is essential
• Ability to work nights, holidays and weekends and different locations

Job Types: Full-time, Permanent

Job Location: Chestermere, Alberta

Why You Should Apply:

• The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
• Significant opportunity for growth, experience and learning
• Unlimited bonus earning potential

Additional points:The job posting reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job. There may be additional duties, responsibilities, and qualifications for this job.

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.

SellSafe License is mandatory for working at any cannabis store. To get SellSafe license please visit -

SellSafe Cannabis Staff Training | AGLC

About Us

High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis retailer globally by store count. High Tide (HITI) is uniquely-built around the cannabis consumer, with wholly-diversified and fully-integrated operations across all components of cannabis, including:

• Bricks & Mortar Retail: Canna Cabana™ is the largest cannabis retail chain in Canada, with 200+ current locations spanning British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and growing. In 2021, Canna Cabana became the first cannabis discount club retailer in the world.
• Retail Innovation: Fastendr™ is a unique and fully automated technology that employs retail kiosks to facilitate a better buying experience through browsing, ordering and pickup.
• Consumption Accessories: High Tide operates a suite of leading accessory e-commerce platforms across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.
• E-commerce Platforms: High Tide operates a suite of leading accessory sites across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.

CBD: High Tide continues to cultivate the possibilities of consumer CBD through Nuleafnaturals.com, FABCBD.com, blessedcbd.de and blessedcbd.co.uk.

Wholesale Distribution: High Tide keeps that cannabis category stocked with wholesale solutions via Valiant™.

Licensing: High Tide continues to push cannabis culture forward through fresh partnerships and license agreements under the Famous Brandz™ name.

High Tide consistently moves ahead of the currents, having been named one of Canada’s Top Growing Companies in 2021, 2022, 2023 and 2024 by the Globe and Mail’s Report on Business Magazine, and was named as one of the top 10 performing diversified industries stocks in both 2022 and 2024 TSX Venture 50. High Tide was also ranked number one in the retail category on the Financial Times list of Americas’ Fastest Growing Companies for 2024.

To discover the full impact of High Tide, visit www.hightideinc.com. For investment performance, don’t miss the High Tide profile pages on SEDAR+ and EDGAR.

Note: Please be aware of recruitment scams. High Tide and Canna Cabana will never ask candidates for payment, send checks for equipment purchases, or request banking information during the recruitment process. Legitimate communications from our recruitment team will only come from official email addresses ending in @hightideinc.com, @cannacabana.com, or our authorized recruitment platform domains. If you receive a suspicious message or job offer claiming to represent High Tide or Canna Cabana, please verify its authenticity with our team before responding. For additional information on employment scams and fraud prevention, please visit the Canadian Anti-Fraud Centre (CAFC) website.