Retail Shift Leader

Canna Cabana; Ajax; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading cannabis retail company seeks a Shift Leader in Ajax. The successful candidate will supervise daily operations, oversee staff, and ensure customer satisfaction. Candidates must have a valid CannSell license and proven retail experience. This full-time, permanent position offers significant growth potential and bonus opportunities.

Benefits

Opportunity for growth

Unlimited bonus earning potential

Experience in a growing industry

Qualifications

• Must possess a valid CannSell license to work.
• At least 2 years of retail experience required, preferably in cannabis.
• Excellent time management skills needed.

Responsibilities

• Assist in supervising daily store operations.
• Oversee operations in absence of Store Manager or Assistant Store Manager.
• Handle customer complaints and ensure service quality.

Skills

Sales and service orientation

Time management

Ability to train staff

Customer service skills

Microsoft Office proficiency

Teamwork skills

Education

Valid CannSell license

Police Background Check

2 years retail experience

Job description

Canna Cabana Shift Leaders

Shift Leaders who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit.

Responsibilities

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
• Provide direction, guidance, and instruction to all store associates as required
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs, only when requested
• Be the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers in a way that models exemplary conduct to other staff
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
• Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
• Achieving sales target and store‑level KPI’s
• Ensuring employees on shift are actively pursuing sales goals
• Oversee and assist in inventory management and be accountable for the inventory processes on shift

Qualifications

• Must have valid CannSell license to work in a retail cannabis store
• Must have or be able to successfully complete a Police Background Check
• Demonstrated sales and service orientation required
• Minimum of 2 years work experience in the retail industry required – Cannabis industry preferred
• Excellent time management and prioritizing skills required
• Demonstrated ability to train and motivate staff required
• Skills to monitor and lead by example as required
• Basic office administration skills required
• High level of proficiency with Microsoft Office productivity suite
• Highly effective teamwork skills
• Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
• Strong customer service and troubleshooting skills
• A well‑defined sense of diplomacy
• Excellent teamwork and team‑building skills
• Thorough understanding of applicable health and safety legislation
• A professional, responsive, and positive work attitude is essential
• Ability to work any shift based on business needs, Monday to Sunday
• Ability to work nights, holidays and weekends and different locations

Job Types

Full‑time, Permanent

Why You Should Apply

• The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
• Significant opportunity for growth, experience and learning
• Unlimited bonus earning potential

To get CannSell license please visit CannSell Standard | CannSell.ca