Retail Sales & Technical Service Supervisor

Best Buy Canada; Aurora; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading electronics retailer is hiring a retail sales & technical service supervisor in Aurora. In this role, you'll lead a team to enhance customer experience, providing coaching on service and sales techniques. Strong leadership and technical knowledge required. Join an inclusive team that values your growth and offers competitive benefits.

Benefits

Employee discounts on tech

Competitive compensation and benefits

Training programs for skills development

Qualifications

• 1+ years’ experience leading a retail team of at least 3 associates.
• 2+ years’ of retail experience in a technical customer service or retail sales associate role.
• Flexibility to adapt to dynamic situations in a fast-paced environment.

Responsibilities

• Motivate and inspire your team to create an amazing customer experience.
• Coach and support your team on customer service and sales techniques.
• Provide information and expert advice on products and services.

Skills

Leadership

Customer service

Sales techniques

Technical knowledge

Job description

Overview

You’ll love it here! We are hiring immediately for a retail sales & technical service supervisor, which we call a computing solutions & services team lead at Best Buy. In this role, you will lead, develop and support our computer solutions and services team and work together to create an amazing customer experience at the computer solutions services desk.

Join us and grow your career with our retail team as a retail sales & technical service supervisor.

Responsibilities

What you’ll do as a retail supervisor:

• Motivate and inspire your team to create an amazing customer experience
• Coach and support your team on customer service, sales techniques and technical procedures
• Provide information and expert advice on Best Buy products and services
• Share your passion for tech and your product knowledge to inspire customers to see what is possible with the latest technology
• Cultivate an inclusive team and learning culture
• Work with the store leader to measure and improve sales and services

Qualifications

What we’re looking for:

• 1+ years’ experience leading a retail team of at least 3 associates
• 2+ years’ of retail experience in a technical customer service or retail sales associate role
• Enthusiasm to welcome and assist customers
• Flexibility to adapt to dynamic situations in a fast-paced environment
• A commitment to maintaining a safe and fun working environment
• Must be at least the age of majority (18 or 19 years old depending on your province) to be able to process mobile activations

Why you’ll love it here

• Employee discounts on awesome tech
• Competitive compensation and benefits
• Flexible schedules as per business needs
• Supportive leaders who care about you and your wellbeing
• An inclusive, fun, and supportive team who you will quickly call friends
• Training programs to build new and transferable skills and achieve certifications

Join our amazing team!

We are looking for people just like you.

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech.

Grow your career in development roles (assistant retail manager).

52 First Commerce Drive, Unit 2, Aurora, ON L4G 0H5