Retail Sales Supervisor - Lead & Grow a High-Impact Team

Steve Madden; Canada; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading footwear company in Canada is seeking a Sales Supervisor to lead a dynamic team, drive sales, and ensure exceptional customer service. The ideal candidate has 2-3 years of retail experience and strong leadership skills. Responsibilities include training staff, managing customer interactions, and supporting store operations. This role offers a pay range of $17-$21 per hour plus commission, along with comprehensive benefits.

Benefits

Medical, Dental, Vision Benefits

Life & Short / Long-Term Disability Benefits

401K with Company match

Paid time off benefits

Employee discounts

Qualifications

• Minimum of 2-3 years of retail experience.
• Excellent organizational skills to coordinate resources.
• Strong verbal and written communication skills.

Responsibilities

• Lead and motivate the team to achieve sales targets.
• Assist in training and developing a successful sales team.
• Act as a liaison between customers and sales associates.

Skills

Retail experience

Organizational skills

Team-building skills

Communication skills

Education

High school diploma or equivalent

Job description

Job Description

Sales Supervisor (F / T)

The Sales Supervisor supports the management team and performs all functional tasks as assigned. The Sales Supervisor assumes leadership and managerial responsibilities when the Store Manager and Assistant Store Manager are absent. The Sales Supervisor is part of a dynamic team where cooperation is key to achieving business goals.

Responsibilities

• Lead, inspire, and motivate the team to achieve sales targets and provide exceptional customer service.
• Assist in training and developing a successful sales team.
• Ensure that all customer service initiatives are in place to address issues quickly and courteously.
• Act as a liaison between customers, sales associates, the Assistant Store Manager, and the Store Manager.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed.
• Be flexible and occasionally perform work outside of your specific role.

Requirements

Minimum of 2-3 years of retail experience.

High school diploma or equivalent preferred.

Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.

Excellent team-building skills.

Strong verbal and written communication skills.

Ability to work a flexible schedule with retail hours, including day, evening, weekends, and / or holidays.

Benefits

Medical, Dental, Vision Benefits & Flexible Spending Accounts

Life & Short / Long-Term Disability Benefits

401K Eligibility over the age of 21 with Company match after 6 months of employment

Paid time off benefits including paid vacation, sick time, voting

Virtual Health Care

50% off employee discount and 40% off immediate family discount

Friends and Family Discount Events

Free shoe every season / quarter

Employee Assistance Program

Tuition Reimbursement Program

Career Growth

Employee Referral Program

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The pay range of this position is $17-$21 / hr plus commission. Actual rate will be determined based off candidate's skill sets, years of experience, and other job-related factors. This range does not include benefits such as health insurance, paid time off, and 401K, if applicable.