Retail Sales Supervisor

Staples Canada; Sherbrooke; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Job summary

A leading retail company in Sherbrooke is seeking a Sales Supervisor to lead a team that provides exceptional customer experiences and drives sales. The role involves coaching, operational leadership, and ensuring store standards. Ideal candidates will have over 3 years of retail sales experience, strong communication skills, and the ability to thrive in a fast-paced environment. The position offers health benefits, performance bonuses, and opportunities for professional development.

Qualifications

• 3+ years of retail sales experience required; direct experience in technology sales preferred.
• 1-2 years of experience in a supervisory role with direct accountability for achieving sales and service targets.
• Strong communication skills to inspire both our customers and associates.
• Ability to operate in a fast-paced environment with strong prioritization and multi-tasking skills.

Responsibilities

• Model and coach selling model within the store by engaging customers and motivating associates.
• Demonstrate high engagement to maximize sales while effectively assisting customers.
• Cultivate a selling culture with associates by teaching new trends, products, and services.
• Support operational excellence and supervise aspects of health & safety and policies.
• Conduct training of associates and inspire continuous learning and development.
• Ensure safe opening and closing of the store and handle payroll tasks.

Skills

Retail sales experience

Technology sales

Strong communication skills

Prioritization and multi-tasking

Job description

As a Sales Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the business will shine through as you guide your team in assisting customers with solutions, products, and services, while also building lasting relationships for future business.

You perform essential leadership duties to ensure smooth operations and uphold store standards. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Responsibilities

• Customer Engagement: Model and coach, our selling model within the store by engaging customers and motivating associates to do the same. Focus on high-performance, results, and a customer-first mindset.
• Sales Execution: Demonstrate a high degree of customer engagement and find ways to maximize sales while effectively assisting customers. Execute, communicate, and ensure understanding of flyer and promotional items.
• Team Leadership: Cultivate a selling culture with associates by learning, adopting, and teaching new trends, products, and services. Partner with store leaders to set and execute sales goals and targets.
• Operational Excellence: Support operational excellence and store brand standards for all areas of the store. Supervise aspects of health & safety, loss prevention, and policies and procedures.
• Training and Development: Dedicate time for self-development and enable others to do the same. Conduct training of associates within the store and inspire continuous learning and development.
• Administrative Duties: As a keyholder, ensure the safe opening and closing of the store, handle daily and weekly tasks associated with timekeeping and payroll, and maintain compliance with health & safety and asset protection standards.

Qualifications

• 3+ years of retail sales experience required; direct experience in technology sales preferred.
• 1-2 years of experience in a supervisory role with direct accountability for achieving sales and service targets is preferred.
• Strong communication skills to inspire both our customers and associates.
• Ability to operate in a fast-paced environment with strong prioritization and multi-tasking skills.

Benefits

• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• and more

Hiring Process

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants; however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

Diversity & Inclusion

We are building an inclusive and diverse team. Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.