Retail sales manager – e-commerce (NOC 60020)

Batten Industries Inc. (dba Nellie's Clean); North Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A retail e-commerce company in North Vancouver is seeking a Retail Sales Manager – E-commerce. The role involves overseeing Amazon sales channels, developing strategic plans, and managing a team to achieve growth. Candidates should have experience in e-commerce, especially with Amazon Seller Central, and strong leadership skills. This position offers competitive pay and benefits including paid vacation and discounts on products.

Benefits

Two weeks paid vacation

Eligibility for extended benefits

Discounted and free products

Qualifications

• Minimum one year of experience as retail e-commerce sales manager.
• At least three years experience with Amazon Seller Central.
• High level knowledge in Fishbowl Inventory Software.
• Experience in a supervisory or team leadership role.
• Exceptional written and verbal communication skills.

Responsibilities

• Oversee day-to-day operations of Amazon sales channels.
• Develop strategic sales plans to drive revenue growth.
• Supervise product listings and customer feedback.
• Analyze market conditions to identify growth opportunities.
• Collaborate with teams to align strategies with business goals.

Skills

E-commerce sales

Amazon Seller Central

Fishbowl Inventory Software

Microsoft Excel

E-commerce analytics platforms

Team leadership

Communication skills

Multitasking

Education

Bachelor’s degree in Business, Economics, Communications, E-commerce, or related field

Tools

Helium 10

Jungle Scout

Job description

Overview

Position: Retail sales manager – e-commerce (NOC 60020)
Company: Batten Industries Inc. (dba Nellie’s Clean)
Business Address: 2455 Dollarton Hwy, Unit 114, North Vancouver BC V7H0A2
Terms of Employment: Permanent, full time in office.
Wage: $41 per hour
Benefits: Two (2) weeks of paid vacation per year; Eligibility to join Nellie’s extended benefits plan after three (3) months, including health and dental; Free Nellie’s products for personal use + 50% off Nellie’s product for friends and family
Hours: 40 hours per week
Language: English
Location of Work: 2455 Dollarton Hwy, Unit 114, North Vancouver BC V7H0A2

How to apply: Please send resume AND cover letter by email to [e-mail] with subject line “Retail sales manager – e-commerce”.

Responsibilities

• Oversee and coordinate the day-to-day operations of the company’s Amazon sales channels in the U.S. and Canada, ensuring alignment with business goals and performance targets.
• Develop and implement strategic sales plans, including new product launches, pricing strategies, and marketplace optimization to drive revenue growth.
• Supervise and enhance product listings, manage Buy Box performance, and respond to customer feedback to maintain a strong online presence and customer satisfaction.
• Analyze market conditions and competitor activities to identify new growth opportunities and inform strategic decision-making.
• Collaborate with marketing, product development, and supply chain teams to align Amazon strategies with broader company goals and ensure consistent branding across all channels.
• Design and execute promotional campaigns based on ROI, ROAS, and overall business objectives to boost sales and brand visibility.
• Ensure full compliance with Amazon’s policies, marketplace regulations, and country-specific requirements (U.S. and Canada), minimizing risk of suspension or penalties.
• Coordinate with finance and accounting teams to ensure accurate reconciliation of Amazon payments, fees, chargebacks, and returns.
• Administer the Fishbowl resource planning system across all relevant departments—including purchasing, logistics, accounting, sales, and warehouse operations—to ensure effective and integrated business processes.
• Improve operational workflows related to inventory control, order processing, and production.
• Serve as the key point of contact across departments to ensure ERP solutions align with evolving operational requirements and long-term business objectives.
• Oversee Amazon department staffing functions including hiring, supervision, and day-to-day management, while providing strategic leadership to ensure efficient operations and a collaborative, results-driven team culture.
• Direct the Amazon sales team by setting clear performance objectives, tracking KPIs, and supporting ongoing skill development to maximize sales growth and team effectiveness.

Qualifications

• Min. one year of experience as retail e-commerce sales manager, preferably with demonstrated success in scaling online revenue.
• Min three years experience with Amazon Seller Central (or similar online purchase platform).
• High level knowledge in Fishbowl Inventory Software (or similar inventory management system).
• Minimum one year of experience in a supervisory or team leadership role.
• Advanced Microsoft Excel skills.
• Exceptional written and verbal communication skills.
• Experience using e-commerce analytics platforms (e.g., Helium 10, Jungle Scout, or similar tools).
• Ability to thrive in a fast-paced, deadline-driven environment with strong attention to detail.
• Excellent multitasking and time-management skills.
• Bachelor’s degree in Business, Economics, Communications, E-commerce, or a related field preferred.

Benefits

• Two (2) weeks of paid vacation per year.
• Eligibility to join Nellie’s extended benefits plan after three (3) months, including health and dental.
• Free Nellie’s products for personal use + 50% off Nellie’s product for friends and family.

Additional notes

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