Retail Sales Associate (South Edmonton)

Healthcare Solutions; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider in Edmonton seeks a Retail Floor Associate to enhance customer experiences. In this full-time role, you will build relationships with customers, provide product education, and manage inventory. The ideal candidate has strong communication skills, 2+ years in customer service, and a high school diploma. Competitive salary, benefits package, and a supportive culture included.

Benefits

Competitive base salary

Comprehensive benefits package

Paid personal days

Employee discounts

Social events

Qualifications

• Adaptable, compassionate, customer-focused.
• Proficient in using new technology quickly.
• Experience with upselling and merchandising.

Responsibilities

• Build positive customer relationships and assess needs.
• Maintain displays and merchandise.
• Process customer orders and manage inventory.

Skills

Customer-focused

Excellent communication skills

Detail-oriented

Team collaboration

Proficient computer skills

Education

High school diploma

2+ years customer service experience

Tools

Shopify POS

Job description

Healthcare Solutions is a leading provider of medical equipment, mobility solutions, and home healthcare products, with more than 35 years of trusted service. Our mission is to enhance the quality of life for our customers by delivering innovative products, knowledgeable support, and exceptional service.

Why Join Us?

Be part of a dedicated team that is driving change and growth in the home health industry. As a Retail Sales Associate, you’ll have the opportunity to make a real difference in our customers' lives while advancing your skills and career in a supportive and dynamic environment.

• Competitive base salary with potential sales bonuses.
• Comprehensive benefits package including health and dental.
• Paid personal days and Employee discounts.
• Social events and operating hours that support your life-work balance.
• A supportive culture built on our ACE values: Adaptable, Compassionate, Empowering.

About the role

We are seeking a motivated, enthusiastic, and compassionate sales professional to join our team.

If you are looking for an opportunity to grow within a field dedicated to improving the health and well-being of others, we may be an excellent fit for you.

As a Retail Floor Associate, you will serve as the first point of contact for customers visiting our retail stores. Working collaboratively with your team, you will build meaningful relationships with customers and assist them in finding effective health product solutions. You will develop expertise in a wide range of products—including orthopedic bracing, compression therapy, mobility aids, and wound and continence care—and apply your knowledge to educate, assess, measure, fit, and support customers in selecting products that enhance their quality of life.

What you'll do

• Customer-Centric Sales: Build positive customer relationships, empathetically assess customer needs, deliver product education, recommend tailored solutions, and upsell and cross-sell appropriate items and services.
• Product Mastery: Expand and develop your technical understanding of home medical products to accurately suggest, measure, and physically fit customers with solutions, and provide education on proper use and maintenance.
• Merchandising: Keep displays and merchandise looking fresh, full, visually inviting, and easy to navigate.
• Order Management: Process customer orders and payments, manage store pickups, backorders, and returns, count inventory, and create and maintain accurate customer records in our systems.
• Value-Added Offerings: Manage equipment rentals, support basic mobility safety assessments, and confidently refer customers for services from ostomy consultation to home modification.
• Team Collaboration and Training: Foster a results-oriented team culture, sharing knowledge and supporting your own team as well as collaborating across departments to enhance the customer experience.

Skills & abilities

• Adaptable, compassionate, and customer-focused.
• Excellent communication and interpersonal skills.
• Ability to quickly learn and use new information and procedures.
• Proficient computer skills and the ability to quickly learn new technology.
• Detail-oriented with strong organizational and task management skills.
• Proven team collaboration skills.
• Basic mathematical skills.
• Safely lifting/pushing/pulling up to 50 lbs independently.
• Safely standing/walking/crouching/kneeling for extended periods.

Education & experience

• High school diploma.
• 2+ years proven customer service experience.
• Point-of-sale experience (Shopify POS experience is an asset).
• Experience upselling, cross-selling, and merchandising.
• Previous training in company products, services, and fulfillment channels is an asset.
• Previous training in a relevant medical field may be an asset.
• Standard First Aid certificate is an asset.

Location: South Edmonton

Workplace Type: On-site

Job Type: Permanent. Full-Time

Availability: Monday - Saturday, 5 days/week

Apply Today!
If you’re a motivated service professional who wants to make a meaningful difference in people’s lives, we’d love to hear from you.

Healthcare Solutions — Helping Canadians live better, every day.

Healthcare Solutions is an equal-opportunity employer. We value diversity and are committed to creating an inclusive workplace where everyone feels empowered to succeed.