Retail Sales Associate - Heartland T/C

Banana Republic; Mississauga; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

RRSP matching

Employee stock purchase plan

Medical, dental, vision insurance

Job summary

Banana Republic is seeking a Brand Associate to bring the brand to life for customers and deliver exceptional service across in-store and omni-channel experiences.

You will educate customers, promote loyalty, and collaborate with leadership to achieve store goals while maintaining a clean and organized work area. This role requires flexible availability including holidays, evenings, and weekends, and physical ability to lift up to 30 lbs.

Qualifications

• Excellent customer service and communication skills.
• Able to learn product information and educate customers.
• Thrives in a fast-paced retail environment.
• Willing to work a flexible schedule including holidays, evenings, weekends.
• Comfortable with lifting up to 30 lbs.

Responsibilities

• Engage with customers to drive sales and loyalty.
• Educate customers about loyalty programs and products.
• Support omni-channel shopping experiences.
• Maintain a neat, organized work area and assist across departments.
• Assist with store operations and customer interactions as needed.

Skills

Customer service

Communication

Retail knowledge

Flexibility

Job description

About Banana Republic

Banana Republic was founded with an explorer’s spirit and a desire to venture to new places, beyond the boundaries of the everyday. Our clothing is designed for a life with no boundaries.

About Banana Republic

Banana Republic was founded with an explorer’s spirit and a desire to venture to new places, beyond the boundaries of the everyday. Our clothing is designed for a life with no boundaries.

We travel near and far in search of the finest materials and fabric innovations to infuse style with substance, because we believe that what you wear should open a world of possibilities. And the people that make up Banana Republic share the same qualities as our brand: curious, connected, undaunted by boundaries. Sound like you? Join us for the adventure of what’s next.

About The Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What you'll do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issueseturns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who you are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fastpaced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Benefits at Banana Republic

• Merchandise discount for our brands: 50% off regular‑priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
• Competitive Paid Time Off plans.*
• Company match for donations and volunteer time*
• Registered Retirement Savings Plan
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• Virtual health care 24/7*
• Maternity/Parental Top Up.*
• See more of the benefits we offer.
• For eligible employees

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World’s Best Employers and one of the Best Employers for Diversity.