Retail Sales Associate, Full Time (Customer Operations) - Conestoga Mall

Old Navy; Southwestern Ontario; On-site; CAD 30,000 - 42,000; Full time

Benefits offered by this job

Merchandise discount for our brands

Competitive Paid Time Off plans

Company match for donations and volute

Registered Retirement Savings Plan

Employee stock purchase plan

Medical, dental, vision and life ins.

Virtual health care 24/7

Maternity/Parental Top Up

See more of the benefits we offer.

For eligible employees

Job summary

Old Navy in Southwestern Ontario is hiring a full-time Brand Associate to bring our brand to life for customers. You will deliver excellent customer service, educate on products, and foster loyalty through an omni-channel approach. This posting fills one vacancy.

You will work with the leadership team to create a best-in-class shopping experience. The role requires a positive attitude, strong communication, retail passion, and flexibility to work holidays, evenings, and weekends.

Qualifications

• Excellent communication with customers and team to meet goals.
• Customer-focused service for exceptional experience.
• Passion for retail and fast-paced environment.
• Problem solver open to feedback and continuous improvement.
• Flexible schedule including holiday, evening and weekend shifts.
• Comfort using retail technology.
• Able to lift up to 30 lbs and move around store.

Responsibilities

• Consistently treat customers and employees with respect to foster a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle interactions and potential issues, returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Good communicator

Customer-focused service

Retail passion

Problem solving

Flexible schedule

Retail technology

Lift up to 30 lbs

Job description

About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About The Role

As a FT Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. This posting is to fill one vacancy.

What you'll do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issueseturns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who you are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fastpaced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Benefits at Old Navy

• Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
• Competitive Paid Time Off plans.*
• Company match for donations and volunteer time*
• Registered Retirement Savings Plan
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• Virtual health care 24/7*
• Maternity/Parental Top Up.*
• See more of the benefits we offer.
• For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.