Retail Sales Associate (Advisor) - Whistler

MEC; Whistler; Hybrid; CAD 26,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Staff discounts

Training programs

Growth opportunities

Team collaboration

Job summary

MEC Whistler is hiring a Retail Sales Associate (Advisor) to help members plan outdoor adventures and select gear. You’ll apply real-world experience to recommend equipment, provide exceptional service, and contribute to merchandising and team tasks in a fast-paced store.

Join a founding team in a world-class mountain destination, with opportunities to grow, train, and connect with the local outdoor community while helping more people get active outside in Canada.

Qualifications

• Retail or customer service experience is a plus.
• Interest in gear and learning about products.
• Ability to connect customers with quality gear.

Responsibilities

• Chat with members and match them with gear.
• Ask open-ended questions to understand needs.
• Share product knowledge and recommendations.
• Keep the store tidy and organize inventory.
• Promote MEC events and services.
• Learn about new products and sustainability.

Skills

Customer service

Outdoor passion

Active listening

Product knowledge

Job description

Retail Sales Associate (Advisor) - Whistler

Regular Non-Exempt Non-Exempt Whistler, BC, CA

5 days ago Requisition ID: 2832

Salary Range: $19.35 To $20.20 Hourly

Retail Sales Associate (Advisor) – Full Time, Part Time & Flex

Why Join MEC?

MEC is expanding! We're bringing our newest store to life in Whistler, and we're looking for passionate, knowledgeable outdoor enthusiasts to join us.

MEC is more than a store — we're a hub for the outdoor community, a leader in sustainability, and a place where you can be yourself. As an Advisor, you'll help members plan their next adventure, using your own outdoor experience to match them with the right gear.

As a founding team member, you'll help shape our culture and build real connections in the local outdoor community — bringing MEC's purpose to life from day one in one of the world's most iconic mountain destinations.

You'll work alongside people who genuinely love the outdoors — coworkers here often become ski partners, climbing buddies, and friends beyond the store. This is your chance to help build something special from the ground up in Whistler.

The role

As an Advisor, you'll make MEC a great place to visit. You'll give exceptional member service by matching people with gear that suits their needs, and you'll share your real-world experience about products. You'll help in other ways too, like visual merchandising or lending a hand to other staffers, and you'll also have a chance to grow and try new things. If you love the outdoors, learning about gear and connecting with people, this is the role for you.

What a day in the life looks like:

• Chat with members about products and connect them with what they're looking for.
• Ask open-ended questions to understand members' needs.
• Share product knowledge and industry-leading advice on gear, including your personal recommendations.
• Be part of a team of staffers who takes pride in keeping the store in tip-top shape.
• Help behind the scenes to organize inventory and get members the products they need.
• Spread the word about MEC events and services.
• Learn about new products, technology and features (including sustainability).
• Above all, help more people in Canada get active outside, whether that means planning for a family camping trip or a massive backcountry expedition.

You might be who we're looking for if:

• You like working with a diverse, inclusive, hands-on, collaborative team.
• You're passionate about the outdoors. Product knowledge in camping, cycling, packs or any other outdoor activity is a great asset.
• You want to connect people with quality products to encourage active outdoor lives.
• You're a "can do" person who likes to learn new things.
• Your skill set includes personal integrity and awareness, customer focus, initiative and character, teamwork and the ability to develop yourself and others.
• You have a good natured, outgoing welcoming vibe and genuinely like helping people.
• Customer service is not just your skill, it's your mindset. You'll go out of your way to provide an excellent member experience.
• You can lift 50 lb. and walk 10,000 steps per day.
• Previous retail or customer service experience is a plus, not a must.
• You're curious about gear and want to learn more – we'll provide training to build your skills.

Availability

Full Time:

• Full availability, no restrictions, five days/week, including one weekend day (Sat or Sun).

Part Time:

• Full availability, no restrictions, on one weekend day plus two weekdays, or
• Full availability, no restrictions, on both Saturday and Sunday.

Flex Advisor:

• 9-hour window on one weekend day (including one hour before/after store hours) plus two weekday shifts, or
• 9-hour window on both Saturday and Sunday.

What do we offer:

All Advisors enjoy:

• More than just a job. We love what we do, and we offer to share our passion for outdoors.
• Competitive hourly rate and clear pay increase program.
• Staff discount and pro deals (amazing deals straight from vendors).
• The chance to spend time with your peers through field experience programs, and to live our purpose to get active outside.
• Lots of training and product knowledge.
• Growth opportunities.
• An amazing, collaborative team – people are what makes MEC an incredible place to work.

Guaranteed hours depend on the position you're hired into:

• Full Time: 37.5 hours/week
• Part Time: Minimum 15 hours/week
• Flex: Minimum 8 hours/week

Full Time and Part Time Advisors also receive:

• Competitive benefit package including Health benefits (medical and dental), life insurance, and Employee matching group Retirement Savings Plan (RRSP).
• Tuition reimbursement program to expand your knowledge and skills.

Compensation:

This role ranges from $19.35 to $20.20, dependent on skills, experience, and certifications, with flexibility for candidates who bring additional relevant experience.