Retail Sales Associate

Canna Cabana; Toronto; On-site; CAD 20,000 - 29,000; Part time

Job summary

Canna Cabana Inc. in Toronto, Ontario, is seeking Part-Time Sales Associates who are knowledgeable, responsible, and mature. You will greet customers, build product knowledge, process transactions, and participate in merchandising to drive store sales.

Must have CannSell certification and a clean background check. 2–3 years of retail or customer service experience is preferred; First Aid is a plus. Availability for nights, weekends, and multiple locations is required.

Qualifications

• Cann Sell cannabis retail certification required.
• Clean Criminal Background Check prior to start date.
• Minimum 2-3 years of Retail Sales and customer service experience.
• First Aid certification is an asset.
• Knowledge of and passion for cannabis and accessories.
• Shift work available: Monday to Sunday, including nights/weekends.
• Excellent written and verbal communication skills.
• Ability to compute basic mathematical problems.
• Desire to educate customers and the community about cannabis benefits without medical advice.
• Willingness to work across different locations and maintain professionalism.

Responsibilities

• Greet customers and discuss merchandise needs and quantities.
• Maintain product knowledge and update customers on features.
• Rotate stock and ensure inventory levels are satisfactory.
• Participate in merchandising and promotional activities.
• Ensure store conditions meet established standards and health/safety rules.
• Assist with display, inventory management, and transactions.
• Provide excellent customer service and resolve issues when needed.
• Support management and staff in maximizing store sales and presence.

Skills

Customer service

Communication

Retail sales

Team player

Job description

Location CA-ON-Bathurst & Steeles, North York

ID 2026-7697

Category Retail

Position Type Part-Time

Remote No

Overview

Canna Cabana is actively seeking Part-Time Sales Associates who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit.

Responsibilities

• Greet customers and discuss type, quality, and quantity of merchandise or services required
• Maintain a high level of product and service knowledge
• Replace used stock, rotate current stock, and ensure satisfactory inventory levels
• Participate in merchandising and promotional activities for accessories.
• Ensure store conditions are consistently upheld to established standards
• Adapt communication style in order to deliver information effectively to a range of individuals
• Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
• Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities
• Take orders from customers and prepare products for purchase
• Ensure that customers are satisfied with the issue resolution as well as the resolution process itself
• Assist with display of merchandise
• Assist with inventory management
• Ensure accuracy in all transactions, inventory, and procedures
• Participate in all manner of store maintenance
• Prepare merchandise for purchase
• Work in partnership with management and other employees to maximize store sales and in-store presence
• Answer external and internal phone calls and transfer calls to the appropriate person or Store Manager.
• Ensure that all health, safety, and security regulations are adhered to and required standards are met
• Abide by all company policies and procedures as directed by the Store/Assistant Managers.
• Available to work any shift depending on Store Operation

Qualifications

• Must provide a copy of completed Cannabis Retail Certification - CannSell License.
• Must provide a copy of clean Criminal Background Check prior to start date.
• Minimum 2-3 years of Retail Experience in sales and customer service required.
• A valid First Aid certification is considered an asset
• Must have knowledge of and passion for cannabis and accessories.
• Must be available for shift work according to business needs, Monday to Sunday.
• Excellent written and verbal communication skills.
• Team player mentality.
• Ability to compute basic mathematical problems.
• Desire to educate customers and the community about the benefits associated with cannabis use without giving medical advice.
• Ability to work nights, holidays and weekends and different locations.

Job Types: Part-time, Permanent

Pay Range: $17.95 CAD per hour

Why You Should Apply:

• The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
• Significant opportunity for growth, experience and learning
• Unlimited bonus earning potential

Additional points:The job posting reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job. There may be additional duties, responsibilities, and qualifications for this job.

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.

High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis retailer globally by store count.

• Bricks & Mortar Retail: Canna Cabana is the largest cannabis retail chain in Canada, with 200+ current locations spanning British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and growing. In 2021, Canna Cabana became the first cannabis discount club retailer in the world.
• Retail Innovation: Fastendr is a unique and fully automated technology that employs retail kiosks to facilitate a better buying experience through browsing, ordering and pickup.
• Consumption Accessories: High Tide operates a suite of leading accessory e-commerce platforms across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.
• E-commerce Platforms: High Tide operates a suite of leading accessory sites across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.

C BD: High Tide continues to cultivate the possibilities of consumer CBD through Nuleafnaturals.com, FABCBD.com, blessedcbd.de and blessedcbd.co.uk.

Wholesale Distribution: High Tide keeps that cannabis category stocked with wholesale solutions via Valiant.

Licensing: High Tide continues to push cannabis culture forward through fresh partnerships and license agreements under the Famous Brandz name.

High Tide consistently moves ahead of the currents, having been named one of Canada’s Top Growing Companies in 2021, 2022, 2023 and 2024 by the Globe and Mail’s Report on Business Magazine, and was named as one of the top 10 performing diversified industries stocks in both 2022 and 2024 TSX Venture 50. High Tide was also ranked number one in the retail category on the Financial Times list of Americas’ Fastest Growing Companies for 2024.

To discover the full impact of High Tide, visit www.hightideinc.com . For investment performance, don’t miss the High Tide profile pages on SEDAR+ and EDGAR.

Note: Please be aware of recruitment scams. High Tide and Canna Cabana will never ask candidates for payment, send checks for equipment purchases, or request banking information during the recruitment process. Legitimate communications from our recruitment team will only come from official email addresses ending in @hightideinc.com, @cannacabana.com, or our authorized recruitment platform domains. If you receive a suspicious message or job offer claiming to represent High Tide or Canna Cabana, please verify its authenticity with our team before responding. For additional information on employment scams and fraud prevention, please visit the Canadian Anti-Fraud Centre (CAFC) website.