Retail Sales Associate

LensCrafters; Ottawa; On-site; CAD 25,000 - 32,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters is seeking a Retail Sales Associate to deliver exceptional customer service, build relationships, and hit sales targets. You will know our eyewear trends, explain frames and lenses, and provide personalized recommendations.

Join a busy, eye-care focused team at one of our Ottawa stores. The role requires flexible hours, including evenings, weekends, and holidays, with the ability to upsell while maintaining brand standards and a positive customer experience.

Qualifications

• Experience in delivering excellent customer service in a fast-paced retail environment.
• Proven ability to meet or exceed sales targets through upselling and cross-selling.
• Team player who is adaptable, reliable, and receptive to feedback.

Responsibilities

• Meet and exceed daily, weekly, and monthly sales targets through upselling and cross-selling.
• Assist with minor adjustments and repairs.
• Maintain a clean, organized, and visually appealing store environment on the sales floor and back of house.
• Adhere to all brand policies and procedures.

Skills

Customer service

Sales targets

Team player

Flexibility

Multitasking

Tools

POS system

Job description

Total Rewards: Benefits/Incentive Information

At LensCrafters, we love eyes and care about the people behind them. With over 900 locations, LensCrafters is the largest optical retailer in North America and our love of eyes and higher standard of quality have made LensCrafters an industry leader for over 30 years.

Job Description

GENERAL FUNCTION

The Retail Sales Associate will be responsible for providing exceptional customer service, building strong relationships with clients, and achieving sales targets. As an associate, you will be expected to possess an in-depth knowledge of our products, including the latest trends and styles, and provide personalized recommendations to our clientele.

Major Duties And Responsibilities

• Consistently meet and exceed daily, weekly and monthly sales targets by upselling and cross-selling products.
• Assist with minor adjustments and repairs.
• Maintain a clean, organized, and visually appealing store environment on both the sales floor and back of house areas.
• Understands and adheres to all brand policies and procedures.

Basic Qualifications

• 2+ years of experience in retail sales.
• Must be punctual and reliable. Timeliness and dependability are essential.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Demonstrated ability to achieve sales targets and exceed customer expectations.
• A team-player who is collaborative with others, is adaptable, supportive, respectful and open to feedback.
• Ability to stand for extended periods and lift up to 25 pounds.

Preferred Qualifications

• Experience operating a POS system.
• Luxury sales or eyewear industry experience.

Pay Range: 17.95 - 23.49

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.