Retail Representative - Peak

Purolator Inc; Calgary; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading logistics provider in Calgary seeks a Customer Service Representative to deliver exceptional service. This role involves serving customers, resolving inquiries, and building relationships. The ideal candidate has experience in customer service and retail, with strong communication skills and the ability to work independently. The position offers approximately 25 hours per week at a competitive wage.

Qualifications

• Ability to lift 70 lbs and stand for extended periods.
• Strong listening skills.
• Proven track record of personal responsibility and accountability.

Responsibilities

• Enroll customers and handle inquiries efficiently and courteously.
• Communicate positively and effectively with all partners.
• Ensure compliance with corporate policies and safety standards.

Skills

Customer service orientation

Problem solving ability

Excellent relationship building

Adaptation to technology

Excellent communication skills

Education

3-12 months of customer service experience

3-12 months of retail experience

3-12 months of technology / POS system experience

Tools

POS systems

Job description

Location and Hours

• Primary location: 30 Aero Dr NE
• Secondary locations: Northland, Brick & South Depot
• Hours of work: 25 hours per week, must be available to work Saturday with an alternative day off. Hours and duties may vary.
• Wage: $25.59 per hour
• It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Customer Service Orientation

• Serving our customers in the most efficient and courteous manner on the telephone and in person. Upselling and cross‑selling corporate products and services.
• Handling customer complaints and inquiries. Problem solving.
• Working to resolve problem shipments.
• Working to resolve equipment and technology challenges.
• Working with Head Office, local management, drivers, warehousing staff, account managers, and other corporate partners to ensure excellence in customer service.
• Relationship building with Head Office, local management, drivers, warehousing staff, account managers, and other corporate partners.
• Building a positive relationship with customers and key contacts – vendors, building tenants, etc.
• Assisting customers with shipping details and account challenges.
• Loading, scanning, logging and calling resolution freight.
• Cash reconciliation including deposits and key control.
• Communication.

Responsibilities

• Communicating in a positive manner with Head Office, local management, drivers, warehousing staff, account managers, and other corporate partners orally and in writing. Listening to customers and key partners. Communicating to customers and key partners in a positive manner.
• Personal responsibility and accountability.
• Compliance with all corporate policies and procedures (including uniforms).
• Adhering to all safety standards.
• Being on time / attendance.
• Living the Purolator values.
• Representing the Purolator values to customers and key partners, and other duties as assigned by management.
• Customer service orientation. Ability to problem solve.
• Excellent in relationship building. Experience and adaptation to using technology.
• Excellent communication skills.
• Takes personal responsibility and accountability for actions and situations.
• 3-12 months customer service experience preferred.
• 3-12 months retail experience preferred.
• 3-12 months using technology / POS system experience preferred.
• Ability to lift 70 lbs; stand for 3‑hour intervals.
• Professional communication skills: oral communication (telephone and in person).
• Written communication; listening skills.
• Proven track record of personal responsibility and accountability – including attendance, uniform compliance, and attention to detail.
• Experience working in a team environment and independently an asset.
• Experience working in an environment with safety standards an asset.

Key Areas of Focus

• Customer service orientation.
• Problem solving ability.
• Excellent relationship building.
• Adaptation to technology.
• Excellent communication skills.
• Responsibility and accountability.

Qualifications

• 3-12 months of customer service experience preferred.
• 3-12 months of retail experience preferred.
• 3-12 months of technology / POS system experience preferred.
• Ability to lift 70 lbs and stand for extended periods.
• Professional oral and written communication skills.
• Strong listening skills.
• Proven track record of personal responsibility and accountability.
• Ability to work both independently and in a team.
• Familiarity with safety standards.

Posting Details

• Location: 507 - Calgary
• Working Conditions: Retail Center Environment; Warehouse Environment
• Posting Number: 68003

EEO Statement

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal / Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.