Retail Operations Supervisor

Staples; Tillsonburg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail company in Tillsonburg is seeking a Retail Operations Supervisor to oversee operations and drive sales excellence. You will lead by example in customer service, ensure high merchandising standards, and support training for associates. The ideal candidate has over 3 years of retail customer service experience and strong organizational skills. This role offers comprehensive health benefits and performance bonuses.

Benefits

Health and Dental benefits

RRSP/DPSP

Performance bonuses

And more...

Qualifications

• 3+ years of prior customer service experience in retail is required.
• 1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
• Strength and keen eye for visual merchandising.

Responsibilities

• Model and coach customer engagement behaviors.
• Oversee inventory and merchandising standards.
• Support training and development of associates.
• Facilitate clear and timely communication.
• Support health and safety policies.
• Perform cash office administration tasks.

Skills

Customer service experience

Supervisory experience

Organizational skills

Multi-tasking ability

Visual merchandising skills

Job description

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.

Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, including weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

• Customer Engagement: Model and coach, our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all tools and techniques available.
• Operational Excellence: Oversee all aspects of inventory and merchandising standards, in partnership with managers, this includes the sales floor being customer‑ready every day, visual merchandising, promotional set‑ups and signage. Supervise the organization and management of backroom tasks and provide regular reports on stock levels and sales trends relating to operational excellence.
• Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching for a high‑performance and sales‑focused culture.
• Communication: Facilitate clear and timely communication for associates, create and lead meetings, and ensure smooth operations by addressing any issues promptly.
• Health & Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.
• Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting. Ensure the accurate and consistent execution of cash office management.

Some of what you need

• 3+ years of prior customer service experience in retail is required.
• 1‑2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
• Ability to operate in a fast‑paced environment with strong prioritization, organization, and multi‑tasking skills.
• Strength and keen eye for visual merchandising.

Some of what you will get

• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• And more...

About Us

Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.

About the Team

About the Team At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together. We are building an inclusive and diverse team Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

• Job Identification 55416
• Job Category Retail Stores
• Locations 200 Broadway Street, Tillsonburg, ON, N4G 5A7, CA