Retail Operations Manager

Greenlife Group; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A wellness retail company in Vancouver seeks an experienced Retail Operations Manager to lead daily operations at their spa, massage, and beauty equipment store. The ideal candidate will possess strong management skills, excellent product knowledge, and a passion for customer service. Responsibilities include overseeing store performance, managing teams, and ensuring an efficient retail environment. Competitive salary and benefits offered.

Benefits

Competitive base salary + performance-based bonuses

Group health insurance (including dental and vision)

Paid vacation and statutory holidays

Site-parking

Qualifications

• Proven experience as a store manager or assistant manager.
• Preferably in the beauty, wellness, or electronics retail sector.
• Sales-driven mindset with the ability to meet and exceed targets.
• Comfortable using POS systems and retail inventory software.

Responsibilities

• Oversee daily store operations, including opening / closing procedures.
• Lead, train, and supervise retail staff to ensure high performance.
• Manage sales targets and KPIs; develop action plans to meet or exceed goals.
• Deliver exceptional customer service and handle escalated customer inquiries.
• Maintain in-depth knowledge of spa, massage, and beauty equipment products.

Skills

Leadership

Customer service

Sales management

Problem-solving

Organizational skills

Communication in English

Mandarin

Tools

POS systems

Retail inventory software

Job description

Job location : 11471 Blacksmith Pl, Richmond, BC V7A 4T7

Job Summary :

We are seeking an experienced and sales-driven Retail Operations Manager to lead the daily operations of our spa, massage, and beauty equipment retail store. The ideal candidate will have strong retail management skills, excellent product knowledge in wellness and beauty equipment, and a passion for delivering outstanding customer service. This role is responsible for overseeing store performance, managing the team, and ensuring a smooth, efficient, and profitable retail environment.

Key Responsibilities :

• Oversee daily store operations, including opening / closing procedures
• Lead, train, and supervise retail staff to ensure high performance and professionalism
• Manage sales targets and KPIs; develop action plans to meet or exceed goalsi>
• Deliver exceptional customer service and handle escalated customer inquiries or concernsi>
• Maintain in-depth knowledge of spa, massage, and beauty equipment products
• Manage inventory : ordering, stock levels, merchandising, and inventory counts
• Coordinate with suppliers and service providers for product deliveries and technical support
• Ensure the store is clean, organized, and compliant with health and safety regulations
• Plan and execute in-store promotions or events
• Generate sales and performance reports; provide regular updates to upper management

Requirements :

• Proven experience as a store manager or assistant manager, preferably in the beauty, wellness, or electronics retail sector
• Strong leadership, team management, and customer service skills
• Knowledge of spa / massage equipment and beauty technologies is a strong asset
• Sales-driven mindset with ability to meet and exceed targets
• Good organizational and problem-solving skills
• Comfortable using POS systems and retail inventory software
• Excellent communication skills in English
• Able to work weekends
• Mandarin is required.

Benefits :

• Competitive base salary + performance-based bonuses
• Group health insurance (including dental and vision)
• Paid vacation and statutory holidays
• site-parking