Retail Manager

Aramark Canada; Kamloops; On-site; CAD 80,000 - 120,000; Full time

Benefits offered by this job

Time to Recharge

Health Benefits

Pension Plan

Employee Assistance

ERGs & Diversity

Discounts & Perks

Educational Assistance

Career Growth

Safe Workplace

Job summary

Aramark Canada is seeking a Retail Manager to oversee seven retail food service locations, including franchise and catering activities, and a mobile food trailer. You will drive operational excellence, financial performance, food safety, and team development across all sites, reporting to the Food Service Director.

You will lead staffing, scheduling, budgeting, and supplier coordination while partnering with Marketing to promote promotions and grow sales, ensuring exceptional guest experiences

Qualifications

• At least 5 years of leadership in fast-paced food service or retail environments.
• Experience managing multiple locations and diverse operating models.
• Valid BC Class 5 Driver License with a clean driving record.
• Strong financial acumen including budgeting, forecasting, inventory control, and labour management.
• Knowledge of catering operations and mobile trailer operations is an asset.

Responsibilities

• Oversee seven retail locations and ensure smooth day-to-day operation with hands-on leadership.
• Implement and maintain Aramark and franchise standards, health & safety, and food safety compliance.
• Lead staffing, scheduling, onboarding, training, coaching, performance management and succession planning.
• Manage inventory controls, ordering, food costs, labour costs, and operating expenses.
• Support catering operations and events, ensuring service excellence and readiness.
• Oversee mobile trailer operations, including setup, licensing, and maintenance.
• Audit site performance to ensure consistency in food quality, cleanliness, and service standards.
• Partner with Marketing to execute promotions and drive sales growth.
• Monitor equipment maintenance and capital needs across locations.
• Develop budgets, forecasts and action plans to hit financial targets.

Skills

Leadership

Multi-location mgmt

Financial acumen

Customer service

Team development

Tools

Microsoft Office

POS systems

Scheduling software

Inventory software

Job description

• You are flexible, creative and thrive on the opportunity to do different things and do them your way.
• You strive to forge partnerships and relationships to build a strong team.
• You take pride in your ability to stay calm and focused, even amid chaos.
• You have a strong understanding of financial management, cost controls, and profitability drivers.
• You proactively identify opportunities to improve sales, service, and operational performance across multiple locations.

WHAT MOVES YOU

• You are flexible, creative and thrive on the opportunity to do different things and do them your way.
• You strive to forge partnerships and relationships to build a strong team.
• You take pride in your ability to stay calm and focused, even amid chaos.
• You have a strong understanding of financial management, cost controls, and profitability drivers.
• You proactively identify opportunities to improve sales, service, and operational performance across multiple locations.

What You Will Do

Reporting to the Food Service Director, the Retail Manager oversees seven retail food service locations, including franchise concepts, proprietary concepts, catering support activities, and a mobile food trailer. The Retail Manager is responsible for operational excellence, financial performance, food safety compliance, team development, customer satisfaction, and business growth across all assigned locations.

Job Responsibilities

• Responsible for the smooth day-to-day operation of all assigned locations and provide hands-on leadership.
• Implement and maintain compliance with Aramark standards, franchise standards, health and safety legislation, and food safety requirements.
• Oversee staffing, scheduling, recruitment, onboarding, training, coaching, performance management, and succession planning.
• Responsible for inventory controls, ordering, receiving, food costs, labour costs, and direct operating expenses.
• Support catering operations and special events, ensuring service excellence and operational readiness.
• Oversee the operation, transportation, setup, licensing compliance, and maintenance of the mobile food trailer.
• Conduct routine audits and site visits to ensure consistency in food quality, cleanliness, service standards, and operational execution.
• Partner with Marketing to execute promotions and drive sales growth.
• Monitor equipment maintenance and capital needs across all locations.
• Accountable for financial performance, including sales growth, profitability, food cost, labour cost, and controllable expenses.
• Develop budgets, periodic forecasts, and action plans to achieve financial targets.
• Monitor daily, weekly, and period financial performance and pivot when needed to hit targets
• Lead labour planning initiatives that balance guest service expectations with labour budgets.
• Maintain all cash handling, banking, deposit, reconciliation, and audit procedures.

Qualifications

• At least 5 years of leadership experience in a fast-paced food service environment.
• Experience managing multiple food service locations and diverse operating models.
• Valid BC Class 5 Driver License with a clean driving record.
• Demonstrated ability to safely drive and tow a trailer.
• Strong financial acumen, including budgeting, forecasting, inventory control, and labour management.
• Knowledge of kitchen operations, food production, menu planning is an asset.
• Knowledge of catering operations, event planning, and banquet service is an asset.
• Knowledge of mobile food service, food truck, or trailer operations is an asset.
• Strong organizational, communication, leadership, and problem-solving skills.
• Proficiency with Microsoft Office, POS systems, scheduling platforms, and inventory management software.
• Ability to manage competing priorities across multiple locations.
• Flexible to work evenings, weekends, and special events as business needs require.

What We Offer You

• Time to Recharge: Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days dedicated to your mental health and well-being.
• Comprehensive Health Benefits (No Waiting Period!): From day one, enjoy coverage for dental, prescriptions, vision, massage therapy, and more because your health matters.
• Future Security: A Self-Directed Pension Plan where every dollar you contribute is matched with two by Aramark helping you grow your retirement savings faster.
• Well-Being Support: Access Aramark's Employee Assistance Program for confidential resources and support for you and your family whenever you need it.
• Inclusive Community: Be part of our Employee Resource Groups (ERGs), where we celebrate diversity, build connections, and support one another.
• Exclusive Perks: Enjoy discounts on everyday products and services to make life more affordable.
• Continuous Learning: Benefit from Educational Assistance to support your growth, plus scholarships for your children entering post-secondary studies.
• Career Growth: Clear career path planning and development opportunities tailored to your skills and aspirations.
• Safe & Supportive Workplace: We are deeply committed to providing a safe, healthy, and positive work environment for all.

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection, and careers all around the world. You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions, and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.