Retail Manager

HARRY ROSEN; Calgary; On-site; CAD 60,000 - 75,000; Full time

Job summary

A luxury menswear retailer in Calgary is seeking a Retail Manager to lead a dedicated team in delivering exceptional customer service. The ideal candidate will have over 2 years of retail experience, a proven ability to coach and develop team members, and a strong understanding of luxury retail standards. Responsibilities include team building, enhancing customer experiences, and executing business initiatives effectively. This position offers an opportunity to thrive in a prestigious retail environment.

Qualifications

• 2+ years of retail experience with leadership capacity in managing a store or department.
• Proven track record of coaching and development with tangible improvements.
• Strong understanding of luxury retail and business execution.
• Passion for upholding core values and fostering an inclusive environment.

Responsibilities

• Build and develop a team to deliver superior service to discerning clientele.
• Champion the customer experience by training the team on elevating service standards.
• Execute business plans and company initiatives with strong business acumen.
• Work within various departments including sportswear, footwear, and tailored clothing.

Skills

Retail leadership

Coaching and development

Customer service excellence

Business acumen in luxury retail

Job description

Summary

As a Retail Manager at Harry Rosen in Calgary, you will lead a team dedicated to delivering exceptional customer service in a luxury menswear environment. You will be responsible for driving customer loyalty and enhancing the in-store and online experience.

Responsibilities

• Build and develop a team to deliver superior service to discerning clientele.
• Champion the customer experience by training the team on elevating service standards.
• Develop others through coaching, performance improvement plans, and fostering a welcoming and inclusive environment.
• Execute business plans and company initiatives with strong business acumen in luxury retail.
• Work within various departments including sportswear, footwear, accessories, outerwear, tailored clothing, and made-to-measure.

Requirements

• 2+ years of retail experience with leadership capacity in managing a store or department.
• Proven track record of coaching and development with tangible improvements.
• Strong understanding of luxury retail and business execution.
• Passion for upholding core values and fostering an inclusive environment.