Retail Key Holder: Lead Customer Experience & Operations

Club Monaco; Toronto; On-site; CAD 35,000 - 45,000; Full time

Job summary

A contemporary fashion retailer in Toronto is seeking a Key Holder who will enhance customer experience and assist in operational duties. The role involves training staff, supervising sales, and ensuring compliance with company policies. Candidates should have 1-2 years of retail experience and excellent interpersonal skills. This position requires a goal-oriented individual dedicated to high levels of customer service.

Qualifications

• Minimum of 1-2 years of retail experience.
• Excellent interpersonal skills supporting a team environment.
• Strong planning and organizational skills.

Responsibilities

• Support customer service expectations and operational procedures.
• Assist managers with merchandising and inventory.
• Train new associates on customer service standards.

Skills

Retail experience

Interpersonal skills

English communication

Planning and organizational skills

Goal oriented

Job description

A contemporary fashion retailer in Toronto is seeking a Key Holder who will enhance customer experience and assist in operational duties. The role involves training staff, supervising sales, and ensuring compliance with company policies. Candidates should have 1-2 years of retail experience and excellent interpersonal skills. This position requires a goal-oriented individual dedicated to high levels of customer service.