Retail Key Holder-FAIRVIEW MALL

Bath & Body Works; Toronto; On-site; CAD 38,000 - 48,000; Full time

Benefits offered by this job

40% merchandise discount

Employee Assistance Program (EAP)

Job summary

Bath & Body Works is seeking a Key Holder to support driving sales and delivering exceptional in-store experiences in Toronto. You will lead store operations, coach associates, and ensure excellent customer service with strong product knowledge.

You will be part of a team that emphasizes growth, values and operational excellence while maintaining safety and brand standards across shifts.

Qualifications

• Customer-first mindset in a retail environment.
• Proven sales, customer experience, and operational results in a fast-paced store.
• Strong communication skills, openness to feedback, and adaptability.
• Ability to provide in-the-moment coaching to associates.
• Availability for peak days and varied shifts including evenings, weekends and holidays.
• Education: High school diploma, GED or relevant work experience.

Responsibilities

• Act as manager on duty to address customer experience, vendor relationships, or maintenance issues.
• Provide individual and team feedback and recommendations to managers.
• Lead in-store customer experiences through selling behaviors rooted in company values and product knowledge.
• Display knowledge of products, policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines including deposits and shipments and disseminate directives.
• Create genuine connections with customers through uncovering needs, demonstrations, and personalized recommendations.
• Assist with floorset execution, window changes, visual presentation, and marketing placement.
• Maintain safety and store appearance; lift up to 50 pounds.
• Adhere to safety standards and company policies.
• Maintain our values, policies and procedures.

Skills

Customer-first

Leadership

Communication

Coaching

De-escalation

Flexibility

Shift flexibility

Education

High school diploma or equivalent

Job description

Career Development | 40% Discount | EAP | Fun Stores

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

As a Key Holder, you will support delivering sales plan through effective execution of store and operational tasks. Our store leaders are the front line of our field leadership team: they're retail and customer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our customers.

Responsibilities

• Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.

Qualifications

• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in the moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Education

• High school diploma, GED certificate, or Relevant Work Experience.

Core Competencies

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good — every day. Benefits for eligible associates include:

• No-cost mental health and well-being support through our Employee Assistance Program (EAP).
• Enjoy a 40% merchandise discount and qualify for free products so you can experience and share the brand you love.
• Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We will accommodate applicants and associates with disabilities in the recruitment, selection and assessment process as appropriate and as required by applicable law. Please call 855-556-2675 or email [e-mail] if you require an accommodation.

We are an equal opportunity employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in Canada.

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