Retail Key Holder

JARAL FASHIONS; Southwestern Ontario; On-site; CAD 30,307 - 34,440; Full time

Benefits offered by this job

Regular raises

Employee discounts

Flexible schedules

On-the-job training

Career advancement

Job summary

Skechers is seeking a Key Holder (Floor Leader) to support store operations and mentor the team in delivering excellent customer service. This entry-level management role involves supervising daily activities, driving sales, and maintaining a premium shopping environment.

Ideal candidates have strong communication, organization, and problem-solving skills, with flexibility to work evenings, weekends, and holidays. Career progression into Retail Management is available within the Skechers brand.

Qualifications

• Customer service experience in retail or hospitality
• Sales-driven with ability to meet targets
• Strong written and verbal communication
• Ability to work varied hours including evenings/weekends/holidays
• Ability to mentor and lead a team in a fast-paced store environment
• Capable of maintaining confidentiality and urgency in duties

Responsibilities

• Deliver customer service and product advice to ensure best fit and experience
• Oversee daily store operations and opening/closing procedures
• Mentor and support team members in entry-level retail tasks
• Contribute to achieving store and individual sales targets
• Execute merchandising plans, restock, and maintain clean store environment
• Supervise stock and inventory with store management to address needs
• Identify and resolve in-store challenges for a smooth shopping experience

Skills

Customer service

Sales skills

Communication

Problem solving

Organizational skills

Team mentorship

Education

High school diploma or equivalent preferred

Job description

ABOUT THE ROLE

As a Key Holder, better known as a “Floor Leader,” at Skechers, you’ll take on an essential Retail Leadership Role, contributing to store operations and mentoring your team to deliver exceptional customer service. In this entry‑level management role, you’ll oversee daily operations, support sales goals, and help maintain the store's premium shopping environment. Whether you're looking to advance your Retail Manager career, refine your skills as a Key Holder, or grow into a Retail Management role, this opportunity offers room to thrive within the Skechers global brand.

COMPENSATION RATE

Starting Rate: $21.85

BENEFIT HIGHLIGHTS

• Competitive pay with regular increases.
• Generous discounts on Skechers footwear, apparel, and accessories (including exclusive Friends and Family discounts).
• Flexible schedules to support work-life balance.
• On‑the‑job training to strengthen skills in Retail Leadership Roles, Customer Service Management, and store operations.
• Opportunities for career advancement in Retail Management with a global brand like Skechers.
• Additional Benefits & Perks to be reviewed during the interview process.

WHAT YOU WILL DO

• Customer Service Management: Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.
• Retail Leadership Role: Supervise daily operations, including store opening and closing procedures as required, ensuring security protocols and excellent operational standards.
• Team Leadership: Mentor and support team members to grow their skills in entry‑level retail that include customer service, sales, and daily operations.
• Sales and Goals: Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.
• Store Operations: Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
• Retail Supervisor Duties: Oversee stock and inventory routines while collaborating with store management to address operational needs.
• Problem Solving: Proactively identify and resolve in‑store challenges to ensure a smooth shopping experience for customers.

WHAT WE NEED FROM YOU

• Ability to work a varied schedule, including evenings, weekends, and holidays.
• Problem solving skills to resolve any issues that may arise in‑store.
• Highly organized to manage inventory, staffing, and other operational tasks.
• Ability and desire to foster a respectful, safe, and fun environment for Skechers store employees.
• Comfortable mentoring team members and communicating with all levels of the store team.
• Acts with a sense of confidentiality and urgency.

REQUIREMENTS

• High school diploma or equivalent preferred but not required.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in retail, restaurant, or hospitality industry is preferred but not required.
• Sales skills to drive revenue growth and meet targets.
• Excellent communication skills in written, verbal and interpersonal skills.
• Must be at least 18 years of age at time of application.

Step into your next retail career with Skechers!

Equal Employment Opportunity

Skechers is an equal opportunity employer and, as such, Skechers is committed to providing equal employment opportunities to all applicants and employees. Skechers employs and treats any and all applicants and employees on the basis of merit, qualifications, and competence. No question on this application is used for the purpose of limiting or excusing an applicant from consideration for employment.

Reasonable Accommodation

I understand that Skechers makes reasonable accommodations for disabled employees if requested, unless to do so would pose an undue hardship, in accordance with applicable legislation. It is your responsibility to notify Human Resources if you require a reasonable accommodation to fulfill the essential functions of your job.