Retail General Manager

Staples; North Vancouver; Sur place; CAD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Associate discount

Health & dental benefits

Competitive PTO

RRSP/DPSP program

Performance bonus

Learning & Development programs

Résumé du poste

Staples Canada in North Vancouver seeks a dynamic General Manager to lead our retail operations, champion our selling model, and elevate customer experiences. You will drive operational excellence, guide budgeting and performance, and foster a culture of continuous improvement across the store team.

The role requires 3–5 years in retail leadership, strong communication, and a track record of achieving sales targets in a fast-paced environment.

Qualifications

• 3-5 years of experience in a retail management role, preferably as a General Manager.
• Proven experience achieving sales and service targets with a customer-centered approach.
• Ability to lead in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
• Excellent communication and interpersonal skills, ability to inspire others.

Responsabilités

• Drive Operational and Sales Excellence: model and nurture our sales culture and brand standards.
• Lead by example, motivate and empower your team, and deliver exceptional customer service.
• Develop and execute a strategic vision to promote a customer-first mentality across the store team.
• Monitor budgets, analyze reports, and drive financial targets.
• Identify and pursue business development opportunities, including B2B solutions and sales conversion.
• Schedule, coach and develop talent, recruit top talent, and foster employee engagement.
• Disseminate communications and lead change initiatives while ensuring policy compliance.

Connaissances

Leadership

Sales excellence

Customer focus

Team development

Budgeting/financial acumen

Description du poste

Some of what you will do

We are seeking a dynamic and strategic General Manager to lead our retail operations team and drive operational excellence. As a General Manager, you will champion our selling model, inspire a customer-first mentality, and foster a culture of continuous improvement. Your leadership will be pivotal in achieving business and financial results, developing talent, and enhancing customer experiences.

Job Description

We are seeking a dynamic and strategic General Manager to lead our retail operations team and drive operational excellence. As a General Manager, you will champion our selling model, inspire a customer-first mentality, and foster a culture of continuous improvement. Your leadership will be pivotal in achieving business and financial results, developing talent, and enhancing customer experiences.

Specifically, you will

• Drive Operational and Sales Excellence: Model and nurture our sales culture to add value for our customers. Oversee all aspects of Brand Standards and implement continuous improvement initiatives.
• Leadership: Lead by example and with purpose, motivate and empower your team, and inspire exceptional customer service. Execute day-to-day floor leadership duties, making confident and purposeful decisions.
• Strategic Vision: Develop and execute a strategic vision to promote a customer-first mentality within the team. Inspire and work through your entire store team to bring this vision to life.
• Financial Management: Achieve business and financial targets by monitoring budgets, analyzing reports, and making informed decisions.
• Business Development: Identify and pursue business development opportunities, partner with customers for B2B solutions, and drive sales conversion.
• People Management: Manage scheduling, coach and develop talent, recruit top talent, and nurture employee engagement. Create an environment in which you and your team focus on development as a priority.
• Communication: Disseminate business communications, initiatives, and results. Act as a change leader and ensure transparency.
• Health & Safety: Ensure compliance for all aspects of Health & Safety, Asset Protection (AP), Privacy, and company policies and procedures.

Some Of What You Need

• 3-5 years of experience in a retail management role. Preferably as a General Manager.
• Proven experience with achieving sales and service targets with a customer-centered approach.
• Ability to lead in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
• Excellent communication and interpersonal skills, people are inspired by your communication.
• Experience in coaching, developing talent, and managing teams.

Some Of What You Will Get

• Associate discount
• Health and dental benefits
• Competitive PTO; Personal Days
• RRSP/DPSP program
• Performance bonus
• Learning & Development programs
• And more...

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About The Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.