Retail General Manager

Staples Canada; Hamilton; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Associate discount

Health and dental benefits

Competitive PTO; Personal Days

RRSP/DPSP program

Performance bonus

Learning & Development programs

Job summary

Staples Canada is seeking an experienced retail manager to drive store performance and customer satisfaction. You will lead a dynamic team, model excellence in brand standards, and implement continuous improvements to deliver sales growth and exceptional service.

The role emphasizes strategic vision, effective people management, and cross-functional collaboration to achieve store targets while upholding health, safety, and privacy standards.

Qualifications

• 3–5 years of experience in a retail management role, preferably as a General Manager.
• Proven experience achieving sales and service targets with a customer-centered approach.
• Ability to lead in a fast-paced environment with strong prioritization, organization and multi-tasking.
• Excellent communication and interpersonal skills.
• Experience coaching, developing talent and managing teams.

Responsibilities

• Drive Operational and Sales Excellence by modeling and nurturing our sales culture and brand standards.
• Provide leadership, motivate and empower the team, and ensure exceptional customer service.
• Develop and execute a strategic vision to promote a customer-first mentality across the store team.
• Monitor budgets and analyze reports to achieve financial targets.
• Pursue business development opportunities and drive sales conversion with customers for B2B solutions.
• Manage scheduling, coach talent, recruit, and foster employee engagement.
• Communicate initiatives and results, act as a change leader.
• Ensure Health & Safety, Asset Protection, Privacy, and policy compliance.

Skills

Retail management

Sales targets

Customer focus

Leadership

Communication

Team development

Job description

Some of what you will do

• Drive Operational and Sales Excellence: Model and nurture our sales culture to add value for our customers. Oversee all aspects of Brand Standards and implement continuous improvement initiatives.
• Leadership: Lead by example and with purpose, motivate and empower your team, and inspire exceptional customer service. Execute day-to-day floor leadership duties, making confident and purposeful decisions.
• Strategic Vision: Develop and execute a strategic vision to promote a customer-first mentality within the team. Inspire and work through your entire store team to bring this vision to life.
• Financial Management: Achieve business and financial targets by monitoring budgets, analyzing reports, and making informed decisions.
• Business Development: Identify and pursue business development opportunities, partner with customers for B2B solutions, and drive sales conversion.
• People Management: Manage scheduling, coach and develop talent, recruit top talent, and nurture employee engagement. Create an environment in which you and your team focus on development as a priority.
• Communication: Disseminate business communications, initiatives, and results. Act as a change leader and ensure transparency.
• Health & Safety: Ensure compliance for all aspects of Health & Safety, Asset Protection (AP), Privacy, and company policies and procedures.

Some Of What You Need

• 3-5 years of experience in a retail management role. Preferably as a General Manager.
• Proven experience with achieving sales and service targets with a customer-centered approach.
• Ability to lead in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
• Excellent communication and interpersonal skills, people are inspired by your communication.
• Experience in coaching, developing talent, and managing teams.

Some Of What You Will Get

• Associate discount
• Health and dental benefits
• Competitive PTO; Personal Days
• RRSP/DPSP program
• Performance bonus
• Learning & Development programs
• And more...

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About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About The Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment.

We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.