Retail General Manager

Staples Canada; Courtenay; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading retail company in Canada is seeking a dynamic General Manager to lead their operations team. You will drive operational excellence, manage sales performance, and develop talent within a customer-focused environment. 3-5 years of retail management experience is preferred. This role offers competitive health benefits, paid time off, and various development programs.

Benefits

Associate discount

Health and dental benefits

Competitive PTO

RRSP/DPSP program

Performance bonus

Learning & Development programs

Qualifications

• 3-5 years of experience in a retail management role, preferably as a General Manager.
• Proven experience with achieving sales and service targets.
• Ability to lead in a fast-paced environment with strong prioritization skills.

Responsibilities

• Model and nurture a sales culture to add value for customers.
• Lead, motivate, and empower your team.
• Develop and execute a strategic vision for customer service.
• Monitor budgets and achieve financial targets.
• Identify business development opportunities.
• Create an environment focused on team development.
• Ensure compliance with all health & safety regulations.

Skills

Retail management experience

Customer-centered approach

Leadership and team management

Strong communication skills

Job description

Overview

Some of what you will do. We are seeking a dynamic and strategic General Manager to lead our retail operations team and drive operational excellence. As a General Manager, you will champion our selling model, inspire a customer-first mentality, and foster a culture of continuous improvement. Your leadership will be pivotal in achieving business and financial results, developing talent, and enhancing customer experiences.

Responsibilities

• Drive Operational and Sales Excellence: Model and nurture our sales culture to add value for our customers. Oversee all aspects of Brand Standards and implement continuous improvement initiatives.


• Leadership: Lead by example and with purpose, motivate and empower your team, and inspire exceptional customer service. Execute day-to-day floor leadership duties, making confident and purposeful decisions.


• Strategic Vision: Develop and execute a strategic vision to promote a customer-first mentality within the team. Inspire and work through your entire store team to bring this vision to life.


• Financial Management: Achieve business and financial targets by monitoring budgets, analyzing reports, and making informed decisions.


• Business Development: Identify and pursue business development opportunities, partner with customers for B2B solutions, and drive sales conversion.


• People Management: Manage scheduling, coach and develop talent, recruit top talent, and nurture employee engagement. Create an environment in which you and your team focus on development as a priority.


• Communication: Disseminate business communications, initiatives, and results. Act as a change leader and ensure transparency.


• Health & Safety: Ensure compliance for all aspects of Health & Safety, Asset Protection (AP), Privacy, and company policies and procedures.

Qualifications

• 3-5 years of experience in a retail management role. Preferably as a General Manager.


• Proven experience with achieving sales and service targets with a customer-centered approach.


• Ability to lead in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.


• Excellent communication and interpersonal skills, people are inspired by your communication.


• Experience in coaching, developing talent, and managing teams.

What you will get

• Associate discount


• Health and dental benefits


• Competitive PTO; Personal Days


• RRSP/DPSP program


• Performance bonus


• Learning & Development programs


• And more...