Retail General Manager

Socket.dev; Calgary; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Associate discount

Health and dental benefits

Competitive PTO; Personal Days

RRSP/DPSP program

Performance bonus

Learning & Development programs

And more...

Job summary

Staples Canada is seeking a General Manager to lead our retail operations team and drive excellence across selling, customer experience, and continuous improvement. You will champion our customer-first approach, oversee store performance, and align initiatives with financial targets.

In this role you will coach and develop talent, manage budgets and schedules, partner with customers for B2B solutions, and ensure compliance with health, safety, and brand standards.

Qualifications

• 3–5 years of experience in a retail management role, preferably as a General Manager.
• Proven ability to achieve sales and service targets with a customer-centered approach.
• Strong leadership, prioritization, organization, and multitasking skills.
• Excellent communication and interpersonal skills that inspire others.
• Experience coaching and developing talent and managing teams.

Responsibilities

• Drive operational and sales excellence across the store.
• Provide day-to-day floor leadership and decisive decision making.
• Develop and execute a strategic vision focused on customer-first mindset.
• Monitor budgets, analyze reports, and drive financial targets.
• Identify and pursue business development opportunities, including B2B solutions.
• Coach, develop and retain talent; lead recruitment and engagement.
• Communicate initiatives and results; drive change and transparency.
• Ensure Health & Safety, asset protection, privacy, and policy compliance.

Skills

Retail management

Sales leadership

Strategic thinking

Communication

People management

Financial acumen

Job description

Some of what you will do

We are seeking a dynamic and strategic General Manager to lead our retail operations team and drive operational excellence. As a General Manager, you will champion our selling model, inspire a customer-first mentality, and foster a culture of continuous improvement. Your leadership will be pivotal in achieving business and financial results, developing talent, and enhancing customer experiences.

Specifically, you will

• Drive Operational and Sales Excellence: Model and nurture our sales culture to add value for our customers. Oversee all aspects of Brand Standards and implement continuous improvement initiatives.
• Leadership: Lead by example and with purpose, motivate and empower your team, and inspire exceptional customer service. Execute day-to-day floor leadership duties, making confident and purposeful decisions.
• Strategic Vision: Develop and execute a strategic vision to promote a customer-first mentality within the team. Inspire and work through your entire store team to bring this vision to life.
• Financial Management: Achieve business and financial targets by monitoring budgets, analyzing reports, and making informed decisions.
• Business Development: Identify and pursue business development opportunities, partner with customers for B2B solutions, and drive sales conversion.
• People Management: Manage scheduling, coach and develop talent, recruit top talent, and nurture employee engagement. Create an environment in which you and your team focus on development as a priority.
• Communication: Disseminate business communications, initiatives, and results. Act as a change leader and ensure transparency.
• Health & Safety: Ensure compliance for all aspects of Health & Safety, Asset Protection (AP), Privacy, and company policies and procedures.

Some of what you need

• 3-5 years of experience in a retail management role. Preferably as a General Manager.
• Proven experience with achieving sales and service targets with a customer-centered approach.
• Ability to lead in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
• Excellent communication and interpersonal skills, people are inspired by your communication.
• Experience in coaching, developing talent, and managing teams.

Some of what you will get

• Associate discount
• Health and dental benefits
• Competitive PTO; Personal Days
• RRSP/DPSP program
• Performance bonus
• Learning & Development programs
• And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.