Retail Floor Team Member - Kitchener (Part-Time)

Talize; Kitchener; Hybrid; CAD 22,000 - 29,000; Part time

Benefits offered by this job

50% employee discount

4% vacation pay

Job summary

Talize is seeking a dependable part-time team member to deliver outstanding customer service in a fast-paced thrift store environment. You will greet customers, process transactions, restock, maintain clean and organized displays, and support store operations with a positive, can-do attitude.

The role emphasizes teamwork, adaptability, and helping create a welcoming shopping experience for every guest while upholding Talize values.

Qualifications

• Exceptional customer service mindset with a friendly, professional demeanor.
• Ability to stay organized and calm in a fast-paced store setting.
• Experience handling cash, returns, and tax-exempt transactions.
• Comfort with POS systems and basic checkout procedures.
• Retail or thrift store experience is an asset but not required.

Responsibilities

• Greet customers, make product recommendations, and assist with inquiries.
• Process transactions accurately and handle refunds/exchanges.
• Keep sales floor clean, stocked, and visually appealing.
• Support store promotions and events through product presentation.
• Assist with opening/closing duties and donations operations.

Skills

Customer service

Teamwork

Cash handling

POS systems

Retail experience

Visual presentation

Tools

POS terminal

Job description

Who We Are - At Talize Fashion and lifestyle Meets Purpose!

At Talize, we're more than a workplace, we're a movement for sustainable living. Every day, you help communities shop with purpose, combining fashion and environmental impact. We believe opportunity is always in style.

Whether you're on the floor or behind the scenes, you'll grow, thrive, and make a difference for your future and the planet. Our culture is fast-paced, fun, and people-first. We celebrate diversity, creativity, and collaboration, where every voice matters and every win counts.

Why Join Us?

We reward great work with great benefits - supporting your well-being on and off the clock.

Ready to make an impact? Let's do it together.

Who You Are - A Customer Champion With a Can-Do Spirit

You're friendly, dependable, and energized by helping people. You thrive in a fast-paced store environment and enjoy keeping things organized, stocked, and looking great. Whether you're assisting customers, running the register, recovering the floor, or supporting the team, you bring positivity and professionalism to every shift.

You communicate well, stay calm under pressure, and love working as part of a team. Most of all, you care about creating an amazing in-store experience and representing Talize's values with pride. You show up ready to contribute, learn, and make every customer feel welcome.

The Role - Create great experiences, one customer at a time

We're looking for a dependable, energetic team player who thrives in a fast-paced environment and enjoys staying active. You communicate well, keep the sales floor clean and organized, and deliver friendly, helpful customer service. If you bring a positive attitude, strong work ethic, and the willingness to jump in wherever needed, you'll be a great fit at Talize.

Availability requirements

Part Time Team members are required to have Minimum availability of twenty (20) hours a week, with each availability slot being no less than four (4) hours long.

Shift availability must include:

• Two (2) weekday shifts Monday through Friday, including one closing shift.
• Two (2) full weekend day, equivalent to eight (8) hours each shift.

Pay Rate

$17.95 / hour

What You'll Be Doing - Every Day is Game Day

Departmental Duties

• Customer Service & Sales Support:
  • Greet customers warmly, offer product recommendations, and assist with inquiries or concerns.
  • Handle register transactions accurately, including refunds, exchanges, and tax exemptions.
  • Resolve customer issues professionally while maintaining a positive in-store experience.
  • Support sales events and promotions through effective product presentation and setup.
• Store Operations:
  • Maintain merchandise availability by restocking shelves, returning fitting room items, and keeping displays neat and aligned with standards.
  • Keep the sales floor, fitting rooms, register areas, and common spaces clean, organized, and fully stocked.
  • Perform opening and closing duties as scheduled.
  • Answer incoming calls and assist with donation door operations.
• Safety, Compliance, & Loss Prevention:
  • Follow all safety, housekeeping, and loss-prevention procedures.
  • Report spills, hazards, suspicious activity, and operational issues promptly to maintain a safe environment.
  • Manage donations according to proper handling guidelines.
• Team Support & Collaboration:
  • Participate in team huddles and communicate effectively to align on goals.
  • Assist team members across departments and respond to intercom calls as needed.
  • Stay flexible by shifting between tasks such as POS coverage, fitting room assistance, and floor recovery.
  • Contribute to a respectful, inclusive, and productive team atmosphere.

What You Bring - Skills That Turn Heads

• Outstanding customer service and a genuinely helpful attitude.
• Reliability, consistency, and accountability in every shift.
• A strong team mindset and willingness to jump in where needed.
• Retail or thrift experience (an asset, not required).
• An eye for visual presentation and tidy merchandise displays.
• Comfort with cash handling or POS systems (considered a plus).

Physical Requirements and Work Environment

• Frequent standing, walking, bending, reaching, twisting, and moving throughout the shift.
• Ability to lift up to 50 lbs and push/pull rolling containers up to 500 lbs.
• Exposure to dust, dirt, insects, garbage, and occasional rodents.
• Noisy environment with varying temperatures.
• Availability for days, evenings, weekends, and holidays.
• Regular interaction with customers and the public.

Why You'll Love Us - It's Not Just a Job - It's a Movement

• Competitive hourly rate.
• 50% employee discount when you shop at Talize store.
• 4% vacation pay.
• A vibrant, inclusive culture where your voice matters.
• A chance to be part of something bigger - reshaping retail while saving the planet.

Your Path to Joining Us - The Interview Journey

Here's what you can expect:

1. Application Review: Our team will carefully review your application and qualifications.
2. Initial Phone Screen: If qualified, a quick chat to get to know you better and align your goals with ours.
3. In-Person Interview: Qualified candidates are invited for a single interview with the General Manager or Assistant General Manager.
4. Verbal Offer: Successful candidates may receive a verbal offer after the interview.
5. Final Steps: Once the verbal offer is accepted, you will be sent a written offer with onboarding details.

We'll keep the process transparent and efficient, with updates at every step.

Vacancy status:

This posting represents an active vacancy for which we are currently hiring

Talize is an equal opportunity employer and is committed to fostering an inclusive and accessible environment, where all Team Members and customers feel valued, respected, and supported. We thank you for your interest in employment opportunities at Talize. Please note, only the candidates who are selected for an interview will be contacted. Talize welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.