Retail Floor Supervisor - Kitchener (Full-Time)

Talize; Kitchener; Hybrid; CAD 41,000 - 51,000; Full time

Benefits offered by this job

Discount on purchases

Benefits + vacation

Birthday day off

Growth opportunities

Job summary

Talize in Canada is seeking a Retail Floor Supervisor to drive daily store operations, lead merchandising standards, manage register accuracy, and support staffing and training to deliver an exceptional customer experience.

You will oversee scheduling, loss prevention, safety, and employee engagement while mentoring a team of sales associates. The role requires at least 3 years in retail management, a passion for service, and a hands-on, leadership-driven approach.

Qualifications

• 3+ years of retail management experience.
• Strong passion for retail and delivering great customer experiences.
• Proven leadership and team-building skills.

Responsibilities

• Lead daily floor operations, including walkthroughs, task delegation and merchandising standards.
• Oversee opening/closing procedures, register accuracy, pricing checks and floor readiness.
• Monitor sales floor and register zones to ensure replenishment, organization and smooth customer flow.
• Support weekly scheduling, sales events, promotions and in-store activities.
• Manage cash handling, reconciliation and administrative tasks.
• Train and onboard team members on POS, merchandising, loss prevention and customer service.
• Assist with hiring, coaching, performance feedback and policy enforcement.
• Support employee engagement and foster a positive team culture.
• Resolve escalated customer concerns to ensure service recovery.
• Maintain cleanliness and safety standards and report hazards.

Skills

Retail management

Customer service

Leadership

Tools

POS systems

Job description

Who We Are – At Talize Fashion and lifestyle Meets Purpose!

At Talize, we’re more than a workplace, we’re a movement for sustainable living. Every day, you help communities shop with purpose, combining fashion and environmental impact. We believe opportunity is always in style.

Whether you're on the floor or behind the scenes, you’ll grow, thrive, and make a difference for your future and the planet. Our culture is fast-paced, fun, and people-first. We celebrate diversity, creativity, and collaboration, where every voice matters and every win counts.

Why Join Us?

We reward great work with great benefits — supporting your well-being on and off the clock.

Ready to make an impact? Let’s do it together.

Who You Are - A Visionary Leader Ready to Make Waves

You’re a motivator, strategist, and problem-solver all rolled into one. You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback. With a talent for inspiring teams and driving results, you’re eager to leave your mark on every store you lead. At Talize, you’ll thrive as a leader who blends business savvy with a people-first mindset. You are customer-centric with an ability to act as a mentor amongst your peers. Of course, you also deliver consistent results by aligning yourself with Talize’s values.

The Role – Own It. Lead It. Crush It.

We are seeking a Retail Floor Supervisor who will support daily store operations and help deliver an exceptional customer experience. This role oversees merchandising standards, register accuracy, and floor coverage while contributing to hiring, training, and developing team members. The Supervisor helps drive smooth operations, loss prevention, and employee engagement to ensure the store meets its goals and upholds Talize’s commitment to sustainable fashion and excellent service.

Availability Requirements

This role requires open availability, including weekends, holidays, and closing shifts.

Salary

$45,760 / annually

What You’ll Be Doing - Every Day is Game Day

• Operational Duties
  • Lead daily floor operations, including walkthroughs, task delegation, and merchandising standards.
  • Oversee opening/closing procedures, register accuracy, pricing checks, and floor readiness.
  • Monitor sales floor and register zones to ensure replenishment, organization, and smooth customer flow.
  • Support weekly scheduling and assist with sales events, promotions, and in-store activities.
  • Manage cash handling, reconciliation, and completion of required administrative tasks.
• Leadership & People Duties
  • Train and onboard team members on POS, merchandising, loss prevention, and customer service.
  • Assist with hiring, coaching, performance feedback, and policy enforcement.
  • Support employee engagement through recognition and positive team culture.
  • Resolve escalated customer concerns to ensure strong service recovery.
• Safety & Compliance Duties
  • Maintain cleanliness and housekeeping standards across all areas.
  • Ensure compliance with health, safety, and loss-prevention procedures.
  • Report hazards, incidents, and policy concerns to leadership and P&C.
  • Collaborate with management to maintain consistent operations and store standards.

What You Bring - Skills That Turn Heads

• 3+ years of retail management experience.
• Strong passion for retail and delivering great customer experiences.
• Proven leadership and team-building skills.

Additional Strengths That Make You Stand Out

• Exceptional customer service abilities.
• Solid business acumen and problem-solving skills.
• High attention to detail.
• Experience in thrift or second-hand retail (an advantage).
• Valid driver’s license and clean driver’s abstract.

Physical Requirements and Work Environment

• Ability to stand, walk, bend, reach, and use hands continuously throughout the shift; lift up to 50 lbs; and push/pull wheeled containers up to 500 lbs.
• Exposure to dust, dirt, insects, garbage, and occasional rodents may occur during regular work activities.
• Flexible availability for days, evenings, weekends, and holidays, with regular interaction with customers and the public.

Why You’ll Love Us - It’s Not Just a Job—It’s a Movement

• Competitive salary.
• 50% employee discount when you shop at Talize store.
• 100% Employer paid benefits + 3 weeks of vacation time annually.
• Enjoy your birthday on us, with an extra paid day off.
• Exciting growth opportunities in a rapidly expanding company.
• A vibrant, inclusive culture where your voice matters.
• A chance to be part of something bigger—reshaping retail while saving the planet.

Join the Movement - Let’s Do Great Things Together

Your Path to Joining Us - The Interview Journey

Here’s what you can expect:

1. Application Review: Our team will carefully review your application and qualifications.
2. Initial Phone Screen: If qualified, a quick chat to get to know you better and align your goals with ours.
3. Predictive Index Assessment: Take a quick 15-20 minute that helps us get to know you better.
4. In-Person Interview: Following the PI assessments, successful candidates will be invited for an in-person store visit. This will include an interview and meet-and-greet with the Store’s General Manager (GM) and Assistant General Manager (AGM), as well as an overview of store operations and structure.
5. Final Interview: Interview with Market Manager and People & Culture Business partner.
6. Offer process: If you are successful through the interview process, you will first receive a verbal offer, which is subject to a criminal record check and reference checks. After these are completed, a written offer will be issued.

We’ll keep the process transparent and efficient, with updates at every step.

Vacancy status: This posting represents an active vacancy for which we are currently hiring.

Talize is an equal opportunity employer and is committed to fostering an inclusive and accessible environment, where all Team Members and customers feel valued, respected, and supported. We thank you for your interest in employment opportunities at Talize. Please note, only the candidates who are selected for an interview will be contacted. Talize welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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