Retail Floor Supervisor - Kitchener (Full-Time)

Talize; Canada; On-site; CAD 41,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

50% employee discount

Employer-paid benefits + 3 weeks ofvac

Birthday day off

Growth opportunities

Inclusive culture

Sustainability-driven workplace

Job summary

Talize is hiring a Retail Floor Supervisor to support daily store operations and deliver an exceptional customer experience. You will oversee merchandising, register accuracy, and floor coverage while contributing to hiring, training, and developing team members.

You will drive smooth operations, loss prevention, and employee engagement to help the store meet its goals and uphold Talize’s commitment to sustainable fashion and service excellence.

Qualifications

• 3+ years of retail management experience.
• Strong passion for retail and delivering great customer experiences.
• Proven leadership and team-building skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Lead daily floor operations, including walkthroughs, task delegation, and merchandising standards.
• Oversee opening/closing procedures, register accuracy, pricing checks, and floor readiness.
• Monitor sales floor and register zones to ensure replenishment, organization, and smooth customer flow.
• Support weekly scheduling and assist with sales events, promotions, and in-store activities.
• Manage cash handling, reconciliation, and completion of required administrative tasks.
• Train and onboard team members on POS, merchandising, loss prevention, and customer service.
• Assist with hiring, coaching, performance feedback, and policy enforcement.
• Support employee engagement through recognition and positive team culture.
• Resolve escalated customer concerns to ensure strong service recovery.
• Maintain cleanliness and housekeeping standards across all areas.
• Ensure compliance with health, safety, and loss-prevention procedures.
• Report hazards, incidents, and policy concerns to leadership and HR.
• Collaborate with management to maintain consistent operations and store standards.

Skills

Retail management

Customer service

Leadership

Team building

Attention to detail

Job description

Who We Are – At TalizeFashion and lifestyle Meets Purpose!

At Talize, we’re more than a workplace, we’re a movement for sustainable living.

Every day, you help communities shop with purpose, combining fashion and environmental impact.

We believe opportunity is always in style. Whether you're on the floor or behind the scenes, you’ll grow, thrive, and make a difference for your future and the planet.

Our culture is fast-paced, fun, and people-first. We celebrate diversity, creativity, and collaboration, where every voice matters and every win counts.

Ready to make an impact? Let’s do it together.

Why Join Us?

We reward great work with great benefits — supporting your well-being on and off the clock.

Who You Are- A Visionary Leader Ready to Make Waves

You’re a dependable team player who thrives in a structured, supportive environment.

You’re patient, customer-focused, and detail-oriented, with strong communication skills and a willingness to listen, learn, and support those around you.

You’re proactive, business-savvy, and committed to getting better every day, while being open to giving and receiving feedback.

With a consistent approach to delivering quality results, you’re comfortable following established procedures, working under guidance, and adapting to changes.

At Talize, you’ll make an impact by combining teamwork, reliability, and a commitment to our values.

The Role – Own It. Lead It. Crush It.

We are seeking a Retail Floor Supervisor who will support daily store operations and help deliver an exceptional customer experience.

This role oversees merchandising standards, register accuracy, and floor coverage while contributing to hiring, training, and developing team members.

The Supervisor helps drive smooth operations, loss prevention, and employee engagement to ensure the store meets its goals and upholds Talize’s commitment to sustainable fashion and excellent service.

Availability requirements

This role requires open availability, including weekends, holidays, and closing shifts.

Salary

$45,760 / annually

What You’ll Be Doing - Every Day is Game Day

Operational Duties

• Lead daily floor operations, including walkthroughs, task delegation, and merchandising standards.
• Oversee opening/closing procedures, register accuracy, pricing checks, and floor readiness.
• Monitor sales floor and register zones to ensure replenishment, organization, and smooth customer flow.
• Support weekly scheduling and assist with sales events, promotions, and in-store activities.
• Manage cash handling, reconciliation, and completion of required administrative tasks.

Leadership & People Duties

• Train and onboard team members on POS, merchandising, loss prevention, and customer service.
• Assist with hiring, coaching, performance feedback, and policy enforcement.
• Support employee engagement through recognition and positive team culture.
• Resolve escalated customer concerns to ensure strong service recovery.

Safety & Compliance Duties

• Maintain cleanliness and housekeeping standards across all areas.
• Ensure compliance with health, safety, and loss-prevention procedures.
• Report hazards, incidents, and policy concerns to leadership and HR.
• Collaborate with management to maintain consistent operations and store standards.

What You Bring - Skills That Turn Heads

• 3+ years of retail management experience.
• Strong passion for retail and delivering great customer experiences.
• Proven leadership and team-building skills.

Additional Strengths That Make You Stand Out

• Exceptional customer service abilities.
• Solid business acumen and problem-solving skills.
• High attention to detail.
• Experience in thrift or second-hand retail (an advantage)
• Valid driver’s license and clean driver’s abstract

Physical Requirements and Work Environment

• Ability to stand, walk, bend, reach, and use hands continuously throughout the shift; lift up to 50 lbs; and push/pull wheeled containers up to 500 lbs.
• Exposure to dust, dirt, insects, garbage, and occasional rodents may occur during regular work activities.
• Flexible availability for days, evenings, weekends, and holidays, with regular interaction with customers and the public.

Why You’ll Love Us - It’s Not Just a Job—It’s a Movement

• Competitive salary.
• 50% employee discount when you shop at Talize store.
• 100% Employer paid benefits + 3 weeks of vacation time annually.
• Enjoy your birthday on us, with an extra paid day off.
• Exciting growth opportunities in a rapidly expanding company.
• A vibrant, inclusive culture where your voice matters.
• A chance to be part of something bigger—reshaping retail while saving the planet.

Your Path to Joining Us - The Interview Journey

Application Review: Our team will carefully review your application and qualifications.

Initial Phone Screen: If qualified, a quick chat to get to know you better and align your goals with ours.

Predictive Index Assessment: Take a quick 15-20 minute that helps us get to know you better

In-Person Interview: Following the PI assessments, successful candidates will be invited for an in-person store visit. This will include an interview and meet-and-greet with the Store’s General Manager (GM) and Assistant General Manager (AGM), as well as an overview of store operations and structure.

Final Interview: Interview with Market Manager and People & Culture Business partner.

Offer process: If you are successful through the interview process, you will first receive a verbal offer, which is subject to a criminal record check and background checks. After these are completed, a written offer will be issued.

We’ll keep the process transparent and efficient, with updates at every step.

Vacancy status

This posting represents an active vacancy for which we are currently hiring

Talize is an equal opportunity employer and is committed to fostering an inclusive and accessible environment, where all Team Members and customers feel valued, respected, and supported. We thank you for your interest in employment opportunities at Talize. Please note, only the candidates who are selected for an interview will be contacted. Talize welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.