Retail CX Lead — Team Coach & OIC Ready

Scotiabank; Saint-Élie-de-Caxton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading bank in the Americas is seeking a Customer Experience Lead to manage a team and deliver exceptional service. The role involves building strong customer relationships, addressing emergencies, and enhancing the customer experience. Candidates should have strong leadership, customer service skills, and previous management experience. The position offers a competitive compensation package and opportunities for professional development.

Benefits

Professional development opportunities

Competitive compensation and benefits package

Inclusive workplace environment

Qualifications

• Previous experience managing a team is a strong asset.
• Availability to work a flexible schedule.
• Previous banking experience is a strong asset.

Responsibilities

• Lead and manage Customer Experience Associates.
• Build customer relationships and deliver excellent service.
• Act as Officer in Charge as needed.
• Contribute to the branch's success by enhancing customer experience.
• Assist with implementing new policies and procedures.

Skills

Leadership skills

Customer service skills

Communication skills

Technical skills for digital banking

Job description

A leading bank in the Americas is seeking a Customer Experience Lead to manage a team and deliver exceptional service. The role involves building strong customer relationships, addressing emergencies, and enhancing the customer experience. Candidates should have strong leadership, customer service skills, and previous management experience. The position offers a competitive compensation package and opportunities for professional development.