Retail CX Lead — Flexible Schedule & Branch Leader

Scotiabank; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading financial institution is seeking a Customer Experience Lead in Scarborough, Ontario, to oversee high performing retail service teams. You will lead Customer Experience Associates, enhance customer relationships, and implement policies. Ideal candidates should have excellent leadership skills and previous management experience in banking. This position offers a competitive compensation package and opportunities for professional development.

Benefits

Career development opportunities

Competitive compensation and benefits package

Supportive leadership

Qualifications

• Able to coach and develop your team.
• Experience in leading, coaching, and scheduling employees.
• Must be flexible with scheduling.

Responsibilities

• Lead and manage the Customer Experience team.
• Build strong customer relationships.
• Act as Officer in Charge for the branch as needed.
• Identify opportunities to enhance customer experience.
• Assist with implementing new policies.

Skills

Excellent leadership skills

Previous experience managing a team

Availability to work a flexible schedule

Previous banking experience

Strong technical skills

Job description

A leading financial institution is seeking a Customer Experience Lead in Scarborough, Ontario, to oversee high performing retail service teams. You will lead Customer Experience Associates, enhance customer relationships, and implement policies. Ideal candidates should have excellent leadership skills and previous management experience in banking. This position offers a competitive compensation package and opportunities for professional development.