Retail Boutique Manager - Toronto

Grace Loves Lace; Toronto; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

4 weeks paid annual leave

10 days sick leave per year

Health insurance (employer-paid)

Product discounts 30-50%

Commission/bonus plan

Job summary

Grace Loves Lace in Toronto is seeking a Boutique Manager to lead a team of Bridal Stylists and uphold exceptional service and showroom performance. You will guide sales, coach staff, and ensure a memorable experience for brides-to-be, from consultation to sale.

This full-time role requires weekend availability (Thu-Mon) and a proven track record in luxury retail, stock control, and KPI-driven sales results. Join a globally recognized bridal brand.

Qualifications

• 2–3 years in retail management or leadership
• Experience driving team sales KPI with customer service focus
• Proven track record of achieving sales targets individually and as a team
• Experience in luxury fashion or bridal industry is highly regarded
• Ability to lead a team, train, manage performance, develop individuals
• Roster management and leave coverage essential for showroom operations
• Strong business acumen and financial decision making
• Stock management and inventory processes experience
• Multitasking while delivering high-level customer service
• Excellent presentation and communication skills

Responsibilities

• Lead and model expected behaviours; style brides daily with the team
• Ensure showroom sales and operations meet targets
• Provide brides with exceptional, personalized experience
• Manage appointments and data entry; NetSuite advantageous
• Oversee stock, housekeeping, and showroom presentation
• Schedule roaster and leaves; weekend availability
• Engage via social media to promote showroom

Skills

Leadership

Customer service

KPI driven

Staff training

Stock management

Scheduling

Microsoft Office

NetSuite

Social media

Tools

NetSuite

Job description

If you're passionate about creating unforgettable experiences and excel at providing exceptional customer service, this Boutique Manager opportunity leading our talented team of Bridal Stylists in our Toronto Boutique is for you!

Unveil your talents in this exciting role and help brides-to-be find their dream gowns, making their special day truly magical. Step into our world of romance, elegance, and style!

Grace Loves Lace is the world leader in innovative, modern bridal with an e-commerce store and boutique network worldwide. We are seeking someone who has a passion for the bridal industry, customer service and can drive for sales! We look for talent committed to service excellence, who can build strong personal connection and act as brand ambassadors.

A GLL Boutique Manager:

Our Boutique Managers lead our high performing stylist teams from the front by role modelling expected behaviours, styling brides daily alongside their team and ensuring the operational and sales performance of the showroom is meeting and exceeding expectations.

Providing brides a unique experience is our ultimate goal and you will be highly skilled in multi - tasking to ensure that this experience is delivered by yourself and the team.

This Management role is working a Full-Time Thursday - Monday (RDO's on Tuesday & Wednesday) schedule including weekends and requires open availability.

Required Experience & Skills:

• At least 2 - 3 years of previous experience in retail management or leadership position in a related field is required
• Previous experience in driving team sales KPI performance with a strong focus on customer service
• Proven track record in achieving excellent sales results and exceeding KPIs individually and in a team to achieve targeted results
• Experience working in luxury fashion, the wedding or bridal industry is highly regarded
• Demonstrated experience in leading a team with the ability to train, manage performance and develop individuals to achieve their best
• Ability to manage leave and roster management is essential to maintain showroom operational requirements
• High level of business acumen and financial decision making
• Previous experience with stock management, inventory processes and stock counts and providing accurate recording of stock items and any issues to our Inventory team
• Ability to prioritize, delegate and manage multiple tasks and projects at one time
• Proven experience in prioritizing a busy workload whilst also delivering a supreme level of customer service.
• Impeccable presentation and written and verbal communication skills
• The ability to build and maintain strong relationships with our customers from the initial consultation to closing the sale
• The ability to learn quickly and retain information regarding new and existing styles
• Highest standard of attention to detail
• Ability to use technology to communicate with brides, process sales and engage in social media to promote brand/showroom recognition and engagement.
• Ability to manage, progress and resolve general showroom and housekeeping issues
• Our peak times are the weekend so the successful candidate will be able to work consistent weekend days
• Intermediate to Advanced Administration & IT skills using Microsoft Office suite and working off an Ipad
• Strong ability in managing appointment scheduling & completing data entry (experience in using NetSuite is advantageous)

Benefits & Rewards -

• We value work-life balance and offer 4 weeks of paid annual leave (paid time off) entitlements
• We provide 10 days of paid sick leave per annum (pro-rata for part-time employees)
• Enjoy the peace of mind with our 100% employer provided Manulife Health Insurance Plan
• You’ll receive substantial product discounts of 30% to 50% for yourself, your direct family, and friends.
• Enjoy a generous commission and bonus plan, providing the opportunity to earn additional income based on your performance
• Take advantage of our global presence and unlock new horizons for your professional growth and advancement.
• Access our company-supported Employee Assistance Program, providing confidential and free counselling and support
• Experience a supportive and collaborative work culture that fosters growth, teamwork, and positivity.
• Work in our beautiful showrooms that offer a peaceful and luxurious private setting.
• Be proud to work for a brand that holds ethical and sustainable manufacturing at its core.
• We believe in investing in your growth and offer continued development support.

All candidates must have work unlimited working rights in the US and will be required to provide two recent and relevant referees. We thank you in advance for your interest in working with us but only those candidates selected for interview will be contacted.

Grace Loves Lace has always been, and always will be, committed to provide an environment free of discrimination and harassment to our candidates, employees, customers, and suppliers. We are committed to equal opportunity and recruitment decisions are based on merit and business needs. We do not base decisions on any classifications protected by federal, state or provincial and local laws and ordinances. Reasonable adjustments are available to qualified individuals.