Retail (Big Bear Sports) – Assistant Manager

Canada West Ski Areas Association; West Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading ski resort operator in Metro Vancouver seeks a Retail Assistant Manager for Cypress Mountain. The role involves managing daily retail operations, leading a team, and enhancing guest experiences. Ideal candidates are passionate about outdoor activities and have retail leadership experience. Competitive wage, ski access perks, and team discounts included.

Benefits

Unlimited all mountain access

Free lessons

Team member discounts

Social team events

Hands-on learning opportunities

Qualifications

• Passion for outdoor activities and intermediate to advanced skiing or snowboarding ability.
• 2+ years of retail leadership experience.
• Legally able to work in Canada.

Responsibilities

• Assist the Retail Manager in hiring, training, and motivating a team.
• Oversee daily store operations and ensure sales floor service.
• Support implementation of promotions and revenue strategies.

Skills

Leadership

Time Management

Problem Solving

Interpersonal Skills

Multi-tasking

Microsoft Office

Tools

RTP or other POS systems

Job description

As a Retail Assistant Manager at Cypress Mountain, you’ll bring your love of the outdoors and passion for great guest experiences to our mountaintop retail team. From cozy gear to must‑have souvenirs, you’ll help create a warm and welcoming space where guests can find everything they need for their day on the slopes. Working alongside an energetic team, you’ll support daily operations, lead by example, and make sure the shop runs as smoothly as freshly groomed corduroy. If you thrive in a lively, team‑driven environment and enjoy sharing the mountain spirit with every guest, this is the role for you.

DUTIES & RESPONSIBILITIES

• Assist the Retail Manager in hiring, training, and motivating a passionate team.
• Oversee floor team member scheduling, daily opening/closing duties, POS management, and ensure smooth store operations.
• Provide exceptional service on the sales floor, resolving concerns, and creating positive experiences.
• Ensure merchandising and displays align with Cypress Mountain’s brand standards and seasonal promotions.
• Support implementation of promotions, events, and sales strategies designed to drive revenue and guest engagement.
• Assist with receiving, stocking, monitoring inventory levels, and reconciling discrepancies.
• Help uphold Boyne Resorts’ brand guidelines and ensure the store meets audit requirements.
• Responsible for maintaining & surpassing Boyne Standard Audits at outlet.
• Provide ongoing coaching, mentoring, and recognition to team members to foster growth and retention.
• Responsible for assisting with expense & revenue budgets.
• Serve as a brand manager to ensure a clear brand vision across the organization and alignment of the guest experience across all touchpoints.
• Work collaboratively with senior leaders to identify growth opportunities and support alignment on revenue generation.
• Lead the planning and execution of targeted promotions to drive sales and special offers.
• Embrace the company’s core values:
  • K.R.P. – Kindness, Respect, and Professionalism in every interaction.
  • L.E.A.D.S. – Long Term Thinking, Excellence in Execution, Attitude is Everything, Develop Great People and Serve First.

QUALIFICATIONS/COMPETENCIES

• Passion for outdoor activities and intermediate or advanced skiing and snowboarding ability is an asset.
• Experience in the ski resort, outdoor recreation, hospitality, or tourism industry is highly desirable.
• Excellent leadership skills, time management and organizational skills.
• Proficient in Microsoft Office. Experience with RTP or other POS/inventory systems is an asset.
• Ability to multi‑task in a fast‑paced environment and adaptable in a diverse working environment.
• Well organized, punctual, hardworking, self‑motivated, and outgoing.
• The ability to remain organized and courteous when under pressure.
• Excellent interpersonal skills, problem solving and decision‑making skills.

CERTIFICATES, LICENSES, REGISTRATIONS

• 2+ years retail leadership experience.
• Legally able to work in Canada.
• Valid Driver’s License.
• Insured and reliable vehicle with winter tires for travel to and from the mountain.

WAGE/BENEFITS

• Wage: $22‑24/hr (depending on experience)
• Enjoy UNLIMITED ALL MOUNTAIN ACCESS to skiing, snowboarding, cross‑country, snowshoeing, and snow tubing.
• Sharpen your skills with FREE LESSONS.
• Save with exclusive TEAM MEMBER DISCOUNTS in Rentals, Retail, and in F&B outlets.
• Enjoy skiing/riding PERKS at sister resorts and other reciprocal mountains.
• Connect through FUN TEAM EVENTS and social activities all season long.
• GROW YOUR CAREER with hands‑on learning opportunities.
• Work on the BIGGEST LOCAL MOUNTAIN.
• Ride the BEST SNOW & TERRAIN.
• Be part of a ONE‑OF‑A‑KIND mountaintop workplace where you’ll create life‑long memories.

TO APPLY

Cypress Mountain is an equal opportunity employer and encourages candidates of all backgrounds to apply. If you are passionate about retail sales and thrive in a collaborative team environment, we invite you to apply now for this exciting opportunity www.cypressmountain.com/employment.

The above description is a general overview of the responsibilities of the position but is not intended to be all‑encompassing. Additional or alternative responsibilities may be assigned and discussed, depending on the dynamic needs of the department and Cypress Mountain Resort as a whole.