Retail Associate, Banff Gondola

Pursuit Collection; Banff; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Banff seeks a Retail Sales Associate to deliver exceptional service in a fast-paced environment during the Spring/Summer 2026 season. This role involves upselling products, capturing guest photos, and maintaining a welcoming retail atmosphere. Ideal candidates will have strong interpersonal skills, enjoy connecting with diverse guests, and be flexible with schedules. Enjoy perks like free access to attractions and discounts on dining and accommodation.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays

Access to mental health resources

Qualifications

• Ability to upsell and meet sales targets in a retail environment.
• Fluency in English to connect with diverse clientele.
• Ability to multitask effectively in a high-traffic environment.

Responsibilities

• Deliver world-class service in retail and photography.
• Proactively capture professional photographs from guests.
• Operate tills and handle transactions efficiently.

Skills

Upselling experience

Strong interpersonal skills

Photography knowledge

Tools

POS systems

Storibox platform

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.

Role & Responsibilities

The Retail Sales Associate role is dual-focused: delivering world-class service and driving sales across our gift shop and our proprietary photo platform (Storibox). This position requires a calm, positive, and resilient individual who can excel in both fast-paced retail and guest-facing photography.

This role is the face of the Banff Gondola experience. You are expected to deliver world-class hospitality in every interaction, consistently adhering to the high standards set by the Hospitality Department, whether you are on the retail floor or at the photo kiosks.

• Greet every guest with genuine warmth, provide proactive assistance, and embody the service standards defined by the Hospitality Department to create a memorable and positive experience
• Proactively approach guests to capture high-quality, professional photographs. Utilize the Storibox platform to seamlessly look up, present, and sell photo packages, framing the purchase as a valued souvenir of their journey
• Serve thousands of guests daily by efficiently operating tills, handling cash/credit transactions, and upselling/promoting products. Connect with guests to suggest items that enhance their visit or help them recall their experience
• Handle guest inquiries and minor concerns with professionalism and empathy, escalating complex issues to management while ensuring the guest feels heard and valued
• Provide expert product knowledge for both retail merchandise and photo packages, using your passion for the park to enhance the sales pitch
• Manage a high-volume retail floor, including restocking and visual merchandising to keep the store attractive and fully stocked, even during busy surges
• Assist with the receiving and processing of inventory, liaising with the management team on product stock levels and photo product fulfillment.
• Maintain the cleanliness and organization of all sales areas, photo kiosks, and back‑of‑house operations
• Follow all Health & Safety standards and operational procedures to ensure a safe environment for both guests and staff

Required Skills & Qualifications

• Proven ability to upsell and meet/exceed sales targets in a retail or customer‑facing environment
• Ability to quickly learn and efficiently operate our Storibox photo platform and POS systems. Basic knowledge of photography or a DSLR camera is an asset
• Ability to multitask and perform both retail and photo duties with speed, accuracy, and a positive, energetic attitude in an environment seeing up to 6,000+ guests per day
• Strong interpersonal skills with fluency in English, allowing you to connect with a diverse global clientele
• Willingness to support teammates and switch focus quickly between roles (e.g., from capturing photos to processing a retail transaction)
• Punctual and able to work a flexible schedule, including weekends and holidays

About Us

We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions‑led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life‑long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity‑deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.