Retail Assistant Store Manager (Tanger Outlets Ottawa)

New Balance; Ottawa; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading athletic footwear company in Ontario seeks a Retail Assistant Store Manager to support sales and operational duties. The ideal candidate will help hire, train, and develop staff while fostering a culture of integrity and teamwork. This role requires at least 2 years of retail experience, proficiency in POS systems, and the ability to work flexibly to meet store demands.

Qualifications

• Must be 18 years of age or older.
• 2 years’ retail experience preferred.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Support the Store Manager in achieving sales goals.
• Cultivate a 'Total Customer Satisfaction' culture.
• Assist with processing payroll and writing schedules.

Skills

Retail experience

POS systems proficiency

Customer service

Team leadership

Education

B.A. in Business Administration or related field

Tools

Microsoft Office

Job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION

The role of a Retail Assistant Store Manager is to support the sales goals and operational duties of the Store Manager. They also help hire, train, and develop staff while cultivating a culture that reflects the core values of New Balance (integrity, teamwork, and total customer satisfaction). In the absence of the Store Manager, the ASM steps into their shoes and runs the store.

MAJOR ACCOUNTABILITIES

• Create and maintain a "Total Customer Satisfaction" culture
• Help your Store Manager hit financial marks and operational objectives
• Collaborate with Store Manager and District Manager to execute strategic sales plans
• Be a leader! Coach and develop your staff; their success = your success
• Help coordinate volunteer opportunities to build our brand within the communities we serve
• Assist with processing payroll and writing schedules for store associates
• Step up to lead the team when Store Manager is unavailable

REQUIREMENTS FOR SUCCESS

• Must be 18 years of age or older.
• 2 years’ retail experience (some stores in higher volume areas may require more)
• B.A. in Business Administration or related field preferred
• Proficiency with POS systems and Microsoft Office
• Knowledge of retail operations such as sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention
• Demonstrated ability to lead and be part of a team
• Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays
• Ability to lift 4 lbs. constantly; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; frequently climb and descend stairs (depending on location)

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in‑person teamwork and collaboration. Our hybrid model encourages rich in‑person experiences, showcasing our commitment to teamwork and connection, while providing high levels of flexibility to associates. North American office‑based associates are expected to come into the office on Wednesdays, with other occasional in‑office days for in‑person meetings and events as needed. Our offices are fully open and amenities are available across our North American office locations.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.