Retail Assistant Store Manager-Quartier Dix 30

Bath & Body Works; Brossard; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

40% merchandise discount

Tuition assistance

Medical, dental and life insurance

Employee assistance program

Retirement/benefits package

Job summary

Bath & Body Works in Canada seeks an Assistant Store Manager to partner with the Store Manager in developing outstanding associates and delivering exceptional customer experiences. You will lead the team to drive growth, implement floorset direction, and ensure store standards through payroll planning, training, and strong selling behavior.

The role emphasizes leadership, coaching, and day-to-day store operations in a fast-paced retail environment, with a focus on customer-first service and

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior experience in a manager role, preferably in a retail setting.
• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Effective communication skills and ability to adapt quickly.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Set and reinforce performance expectations and goals with all associates.
• Act as manager on duty to address customer experience and maintenance issues.
• Partner with sales leadership to execute action plans and improve results.
• Implement floorset direction and bring the product story to life.
• Perform opening/closing routines and manage deposits and shipments.
• Lead the day/shift direction and provide feedback to managers.
• Meet payroll targets with appropriate sales floor coverage.
• Deliver exceptional in-store experiences through selling behaviors and product knowledge.
• Create genuine connections with customers and provide personalized recommendations.
• Train, coach, and motivate associates to improve performance.
• Ensure safety, uphold policies, and maintain store appearance.

Skills

Sales leadership

Customer experience

Operations management

People development

Communication

Education

High school diploma

Job description

Career Development | Medical and Dental Benefits | 40% Discount | Maternity and Parental Leave | Tuition Assistance

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

As an Assistant Store Manager, you will have the opportunity to work in partnership with the Store Manager to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth across Bath & Body Works. Our store leaders are the front line of our field leadership team: they're retail and customer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our customers.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.

• Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates.

• Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.

• Partner with the members of the sales leadership team to support action plans that improve results and ensure effective execution of operational activities.

• Implement and sustain floorset direction to optimize the business and bring the product story to life.

• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.

• Set the direction and goals for the day/shift when associates arrive for work.

• Provide individual and team performance feedback and recommendations to managers.

• Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.

• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.

• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.

• Train, coach, reward, and motivate associates to improve selling and the customer experience.

• Reinforce selling expectations, performance, results, and accountability with all associates.

• All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.

• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.

• Maintain our values, policies, and procedures.

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.

• Prior experience in a manager role, preferably in a retail setting.

• Thrives in a customer-first based retail environment.

• Ability to foster a customer-focused selling culture.

• Effective communication skills, being open to feedback, and the ability to adapt quickly.

• Ability to provide in the moment coaching to associates.

• Ability to de-escalate store and customer situations effectively.

• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Education

• High school diploma, GED certificate, or Relevant Work Experience

Core Competencies

• Lead with Curiosity & Humility

• Build High Performing Teams for Today & Tomorrow

• Influence & Inspire with Vision & Purpose

• Observe, Engage & Connect

• Strive to Achieve Operational Excellence

• Deliver Business Results

Benefits

Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good — every day. Benefits for eligible associates include:

• Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.

• Robust medical, dental, and life insurance options, plus short-term and long-term disability plans.

• No-cost mental health and well-being support through our Employee Assistance Program (EAP).

• Retirement Savings Program with company match.

• Tuition Assistance Program.

• Opportunity for paid time off (PTO) and additional family benefits.

• Enjoy a 40% merchandise discount and qualify for free products so you can experience and share the brand you love.

• Visit bbwbenefits.com (https://careers.bathandbodyworks.com/benefits) for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We are an equal opportunity employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in Canada.

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