Retail Assistant Store Manager

Canna Cabana; Exshaw; On-site; CAD 50,000 - 65,000; Full time

Job summary

A growing cannabis retail company is seeking an Assistant Store Manager to oversee daily operations, staff management, and ensure customer satisfaction. Candidates must have at least 3 years of retail experience and 2 years in a supervisory role. The position offers significant growth opportunities and unlimited bonus potential in a dynamic work environment.

Benefits

Opportunity for growth

Unlimited bonus earning potential

Qualifications

• Must have valid SellSafe Certification.
• Minimum of 3 years work experience in retail.
• Minimum 2 years in a supervisory role.

Responsibilities

• Assist in supervising daily store operations.
• Oversee Store Manager's responsibilities in their absence.
• Manage staff scheduling and customer satisfaction.

Skills

Customer service orientation

Time management

Staff training

Microsoft Office proficiency

Teamwork skills

Diplomacy

Troubleshooting skills

Job description

The Assistant Store Manager will report to the Store Manager and is responsible for providing assistance to the store management team in supervising and facilitating the daily operations of the store according to set goals and business objectives. Daily operations include staff scheduling, supervision and management, customer satisfaction, product quality assurance, store maintenance, and health and safety compliance.

Job Duties

• Provide assistance to store management in supervising and facilitating the daily operations of the store.
• Oversee the responsibilities of the Store Manager in their absence.
• Assist in the delivery of key personnel management, such as interviews, promotions, performance reviews and disciplinary actions, only when requested.
• Provide direction, guidance and instruction to all store associates as required.
• Ensure store conditions are consistently upheld to established standards.
• Assist in creating weekly staffing schedules; ensuring staffing levels adequately meet business needs, only when requested.
• Liaise constantly with the various departments of the store to ensure information is conveyed properly and expectations are communicated.
• Greet and assist customers in a way that models exemplary conduct to other staff.
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members.
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary.
• Ensure that all health, safety and security regulations are adhered to and required standards are met
• Oversee and assist in inventory management.
• Other duties as required.

Requirements

• Must have valid SellSafe Certification
• Minimum of 3 years of work experience in the retail industry required.
• Minimum 2 years of work experience in a supervisory role in a retail environment required.
• Demonstrated service orientation required.
• Excellent time management and prioritizing skills are required.
• Demonstrated ability to train and motivate staff required.
• Skills to monitor and assess staff performance are required.
• Basic office administration skills required.
• High level of proficiency with Microsoft Office productivity suite.
• Highly effective teamwork skills.
• Able to effectively communicate both verbally and in writing with individuals at all levels of the organization.
• Strong customer service and troubleshooting skills.
• A well-defined sense of diplomacy.
• Excellent teamwork and team-building skills.
• Thorough understanding of applicable health and safety legislation.
• A professional, responsive, and positive work attitude is essential.
• Ability to work any shift based on business needs, Monday to Sunday.
• Ability to work nights, holidays and weekends and different location.

Why You Should Apply

• The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
• Significant opportunity for growth, experience and learning
• Unlimited bonus earning potential

Additional Information

We are an equal opportunities employer and welcome applications from all qualified candidates. High Tide Inc. is committed to providing a workplace that is free from discrimination and harassment.