Retail Assistant Store Manager

Mister Safety Shoes, Inc.; Brantford; On-site; CAD 38,000 - 41,000; Full time

Job summary

A leading safety footwear retailer in Brantford is seeking a Retail Assistant Store Manager to support operations and drive sales. Responsibilities include ensuring excellent customer service, assisting in team management, and maintaining store standards. The ideal candidate should have a high school diploma, strong leadership skills in retail, and effective communication abilities. This position offers competitive wages, bonuses, and comprehensive benefits, along with opportunities for professional growth.

Benefits

Competitive Wage

Bonuses tied to productivity

Comprehensive Benefits including Health Benefits

3 weeks of paid vacation

Opportunities for professional growth

Qualifications

• Proven experience in a retail environment demonstrating leadership skills.
• Ability to work flexible shifts within retail hours.
• Excellent interpersonal and customer service skills.

Responsibilities

• Ensure outstanding customer service by leading by example.
• Support the Store Manager in overseeing the store team.
• Manage inventory levels and ensure store cleanliness.

Skills

Customer service

Leadership

Problem-solving

Flexibility

Communication

Education

High school diploma

Post-secondary education in hospitality or business

Tools

MS Word

MS Excel

Job description

Overview

Are you looking to join one of Canada's Greatest Places to Work and be a part of making it even better? “Better Workdays Start Here” is Mister Safety Shoes’ mission for both its customers and its team members. We are a proudly Canadian owned and operated company that specializes in safety footwear and clothing. Founded in 1972, we are continuously growing our presence across Canada through our retail store locations and ‘shoemobiles’. The values of caring, respect, and exceptional service start with our team. It’s a philosophy we live throughout the company, making workdays better for each other and our customers.

What we are looking for:

Currently, we are looking for a Retail Assistant Store Manager to join the management team of our Brantford team!

A Retail Assistant Store Manager at Mister Safety Shoes holds an important role in the seamless operation of our stores. You will be supporting the Retail Store Manager in driving sales and delivering exceptional customer experiences. With the combination of leadership, customer service, and organizational skills, you contribute to the store's success by ensuring effective team leadership, sales management, and operational excellence.

What we offer:

As part of our team, you’ll enjoy the following perks:

• Competitive Wage: We offer a competitive wage to ensure you are rewarded for your contributions. **The target hiring range for this position is $38,000 to $41,000. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role**
• Bonuses: Your productivity is crucial to our success, so we provide bonus opportunities tied to productivity, offering you the chance to earn more as you excel in your role.
• Comprehensive Benefits: We offer benefits after 90 days of employment with us, this includes access to Health Benefits and Employee Assistance Program.
• Work Life Balance: You can expect your schedule to be posted two weeks in advance to help you plan and enjoy your personal time. Did we mention that we are also closed on all statutory holidays, including Boxing Day! That’s not all, as a full-time member of the team, you also enjoy 3 weeks of paid vacation.
• Internal Development Opportunities: We provide opportunities for professional growth and development within the organization.

Duties and Responsibilities:

• Ensure outstanding customer service through leading by example and following company service standards.
• Address customer concerns professionally and elevate them to the appropriate supervisor when needed.
• Support the Store Manager in overseeing and motivating the store team.
• Create a positive and motivating work environment, fostering teamwork and a customer-focused culture.
• Support with recruitment, training, and development of team members to enhance their skills and achieve performance goals.
• Provide continuous and constructive feedback to improve team performance.
• Support with management of inventory levels, stock replenishment, and merchandising to optimize product availability and presentation.
• Support with management of store cleanliness, safety, and compliance with health and safety regulations.
• Maintain accurate records, including sales reports, staff schedules, customer reports, and team member records.
• Ensure compliance with company policies, procedures, and standards.

Qualifications:

• High school diploma or equivalent is required. Post-secondary education in hospitality, business, or other related education would be considered an asset.
• Proven experience demonstrating strong problem-solving and leadership skills in a retail environment would be an asset.
• Flexibility to work shifts within retail hours of operation.
• Ability to carry objects weighing up to 50 pounds with assistance.
• Capability to climb ladders safely to access elevated areas when required for job tasks.
• Flexibility to stand for extended periods, bend and move comfortably to perform job tasks.
• Proficient computer skills to efficiently handle tasks and navigate digital tools such as computers, POS systems, and scanners.
• Working knowledge of MS Word & Excel.
• Excellent communication, interpersonal, and customer service skills, ensuring positive interactions with both staff and customers.
• to build and sustain collaborative relationships while motivating teams to achieve their goals.
• Demonstrated ability to work well under pressure, handle multiple tasks, and perform duties with a sense of urgency.

Mister Safety Shoes has been named a Great Place to Work® for 4 years in a row. We are proud to be a 2024 Best Workplaces™ in Canada, a 2024 Best Workplaces™ in Retail & Hospitality and ranked #86 in Best Workplaces™ in Canada for companies with under 1000 people.

As part of our commitment to efficiency, fairness, and continuous improvement, we utilize AI tools during our selection and assessment process. These tools may assist with resume screening, skills assessments, and evaluating application responses. All AI-assisted evaluations are reviewed by our human hiring team to ensure a fair and thoughtful decision-making process.

We are committed to providing an accessible, equitable and inclusive candidate and employee experience. We provide reasonable accommodation throughout the recruitment process and in employment. If you require an accommodation, please let us know, we will work with you to meet your needs.